Gartner's view of the market is focused on transformational technologies or approaches delivering on the future needs of end-users. It is not focused on the market as it is today. Gartner defines the Life Insurance Policy Administration Systems market as the purchase of Policy Administration Systems (PAS) that enable life insurers or pension providers to manage the entire life cycle of life insurance policies or pension products. In this research, we will use the term 'life insurance policy administration systems' to cover life insurance and pension products. Some of these systems will focus on specific insurance segments only, such as individual life or group pensions, while others are capable of managing different lines of business (LOBs).
Gartner defines the non-life-insurance platform market in Europe as composed of offerings that support insurers through a combination of core systems and key technologies focused on customers, partners, data or things. These core platforms include elements such as: Core systems, including core modules for: Policy management, which provides full, end-to-end policy management and issuance functionality — including (but not limited to) quoting, rating, underwriting, policy generation and statistical reporting. Billing management, which supports the entire insurance billing and collections cycle, including (but not limited to) functionality such as electronic bill presentment and payment (EBPP). Claims management, which combines claims administration and business process management (BPM) to support every phase of the end-to-end claims process for non-life insurers, from first notice of loss (FNOL) through settlement and reporting.