Gartner defines the outsourced digital workplace services (ODWS) market as the capabilities required of a provider to deliver consulting, implementation and/or support services to end users who depend on endpoint devices and applications to conduct business. Services offered by ODWS vendors include integrated and ubiquitous digital workplace (DW) services to increase employee engagement, productivity and digital dexterity in support of the organization’s business strategy.
The services procurement solution market is a fragmented space with vendors that serve at least one of the three use cases below: • Freelancer management — Sourcing and management of individual freelancers hired directly by the buying organization. Freelancers are individuals working for different companies for a set time or deliverable, rather than being permanently employed by one company. • Contingent workforce management (CWM) — Sourcing and management of resources contracted through service providers (staffing agencies) and paid on a time-and-material basis. Solutions supporting CWM are also known as vendor management systems (VMSs). • Statement of work (SOW) services management — Procurement and management of services that are paid for based on deliveries or milestones achieved.