Analytics and business intelligence (ABI) platforms enable organizations to understand their data. For example, what are the dimensions of their data — such as product, customer, time, and geography? People need to be able to ask questions about their data (e.g., which customers are likely to churn? Which salespeople are not reaching their quotas?). They need to be able to create measures from their data, such as on-time delivery, accidents in the workplace and customer or employee satisfaction. Organizations need to blend modeled and non modeled data to create new data pipelines that can be explored to find anomalies and other insights. ABI platforms make all of this possible.
The global industrial IoT platform delivers multiple integrations to industrial OT assets and other asset-intensive enterprises’ industrial data sources to aggregate, curate and deliver contextualized insights that enable intelligent applications and dashboards through an edge-to-cloud architecture. The global industrial Internet of Things (IIoT) platform market exists because of the core capabilities of integrated middleware software that support a multivendor marketplace of intelligent applications to facilitate and automate asset management decision making. IIoT platforms also provide operational visibility and control for plants, infrastructure and equipment. Common use cases are augmentation of industrial automation, remote operations, sustainability and energy management, global scalability, IT/operational technology (OT) convergence, and product servitization of industrial products.
MDMS products are IT components of the advanced metering infrastructure (AMI). The core MDMS is responsible for cleansing, calculating and providing the data persistence of commodity consumption data. Additional MDMS capabilities now include disseminating metered consumption data for internal as well as external use. Meter data can be used to support billing, as well as analytics use cases, such as load profiling, consumption tracking, forecasting, asset loading and revenue protection, including the detection of tampering, theft or leakage. Beyond supporting internal utility needs, MDMS plays a role in open consumption data by supporting the sharing of consumption data with customers, partners, market operators and regulators. In most markets, data sharing is done with standardized data exchange formats.
The COTS utility customer information system market is composed of software solutions that address utility M2C and legacy commodity-centric customer service business processes. M2C functions covered include: Account management Order processing Product and service management Rate design Billing Credit and collections Accounts receivable Statement preparation Payment processing Customer service Revenue analysis For traditional commodity-focused customer service, CIS supports multiple client interaction channels, including call center and interactive voice response and voice response units. They also support some digital engagement channels (such as text, apps, social media, and virtual assistants and chatbots) for some customer self-service needs (such as bill inquiry and payment, self-service scheduling, and outage reporting). Some solutions go much further, providing increasing capability in customer engagement and experience and even some total experience capability.