Freshworks is present in 13 markets with 14 products. Freshworks has 1806 reviews with an overall average rating of 4.4.
Applicant Tracking Systems (ATS) (Transitioning to 'Talent Acquisition (Recruiting) Suites')
Applicant Tracking Systems (ATS) allow enterprises to streamline the process of managing applications for job openings by consolidating the hiring workflows. Organizations leverage ATS to post & manage new job openings and perform multiple operations around the resumes received from candidates. HR Professionals and Recruiters use ATS to manage and simplify the process of hiring new talents by connecting the database of applicants’ resumes to the job opening created on the Talent Management Portal. ATS provides the ability to perform multiple operations such as storing, scoring, screening, and sorting the candidate resumes based on the job details. Some ATS also provide the capabilities of Candidate Relationship Management through which the HR personnel can reach out and communicate with the candidate. These ATS can be sold as stand-alone products or can be integrated with the onboarding software and Talent Management Software to make it an overall Talent Acquisition Suite.
Freshworks has 1 product in Applicant Tracking Systems (ATS) (Transitioning to 'Talent Acquisition (Recruiting) Suites') market
Application Development, Integration and Management - Others
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Freshworks has 1 product in Application Development, Integration and Management - Others market
Artificial Intelligence Applications in IT Service Management
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, capabilities within an ITSM platform or an add-on to an ITSM platform.
Freshworks has 1 product in Artificial Intelligence Applications in IT Service Management market
B2B Marketing Automation Platforms
Gartner defines B2B marketing automation platforms (B2B MAPs) as software applications that support demand generation processes at scale. B2B MAPs help marketers capture and qualify leads and accounts, orchestrate marketing-driven engagement across the full customer journey, and use analytics to optimize and measure performance. B2B MAPs enable marketers to automate a wide range of activities intended to drive new customer acquisition, retention and growth. To support the pursuit of new commercial opportunities (from current or prospective customers), marketers use B2B MAPs to generate, prioritize, and manage leads and buying teams across the revenue life cycle. This includes the distribution of marketing-generated and qualified leads to sales teams for further pursuit.
Freshworks has 2 products in B2B Marketing Automation Platforms market
CRM Customer Engagement Center
Gartner defines the CRM Customer Engagement Center market as a cohesive set of software built around core case management tools, used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization. CEC applications offer workflow management capabilities and may be used as a system of record for customer interactions. The orchestration of customer service and support processes through a CEC application involves both assisted and self-service moments within customer journeys. It is built around case management records and processes. Workflow is an important CEC component, in terms of an organization being able to orchestrate the processing of customer engagements for the best outcomes in an effortless, effective and timely way. In addition to case, workflow, and knowledge management, personalization and enrichment of customer engagements are crucial.
Freshworks has 1 product in CRM Customer Engagement Center market
Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
Gartner defines cloud HCM suites for regional and/or sub-1,000 employee enterprises as cloud application suites that deliver functionality for attracting, developing, engaging, retaining and managing workers. HCM suites encompass functionality that supports a variety of HR-related processes
Freshworks has 1 product in Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises market
Customer Relationship Management - Others
Reviews for 'Customer Relationship Management - Others'
Freshworks has 1 product in Customer Relationship Management - Others market
Customer Success Management Platforms
Customer success management (CSM) platforms are SaaS solutions typically used by B2B organizations selling subscription-based solutions to guide life cycle interactions and provide visibility into account health. CSM platforms help customer success and account-facing teams to achieve customer retention and growth objectives. They provide the ability to define and execute playbooks, and automate customer outreach based on triggers or specific journey stages. Using data collected from customer success teams and ingested from other internal systems, these platforms can provide customer health alerts and can suggest or even automate next best actions.
Freshworks has 1 product in Customer Success Management Platforms market
Hardware Asset Management Tools
Hardware asset management (HAM) tools are software applications and technology used by enterprise companies to manage all types of hardware assets, including IT, line of business and facilities management — regardless of location and industry. Key functionality includes the ability to: - Discover, identify, normalize, aggregate and store data for hardware assets. - Reconcile and manage the complete asset life cycle: procurement, arrival, storage, provisioning, use, transfer, service and disposition. - Govern access, visibility and control to specific assets based on the user’s role. - Optimize and integrate with other IT and financial systems for data, processes and workflow. - Flexibly assign asset ownership to a person, department or location. - Scale in record size and number of records as the organization grows. - Share standardized reports, create custom reporting and export data into other reporting systems. - Offer APIs for asset information to be ingested/entered through integration with procurement systems, software asset management (SAM) solutions or inventoried through CMDB or network discovery tools — as well as bar codes or RFID tags.
Freshworks has 1 product in Hardware Asset Management Tools market
IT Service Management Platforms
Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences. Supported practices include request, incident, problem, change, knowledge and configuration management, and case management, as well as interfaces for non-IT business needs. ITSM platforms are typically acquired as SaaS; however, they are also sold as on-premises deployments. I&O leaders select these solutions to be consumed by service desks and service operations, and are identifying opportunities for business workflows in other IT-adjacent departments.
Freshworks has 1 product in IT Service Management Platforms market
SaaS Management Platforms
Gartner defines SaaS management platforms (SMP) as software tools that aim to help organizations discover, manage, optimize and automate the SaaS application life cycle from one centralized console. Core SMP capabilities include discovery, cost optimization, employee self-service via an application store, insights to increase adoption and automation of onboarding/offboarding activities. As SaaS adoption accelerates, IT leaders struggle to discover and support SaaS-hosted applications in accordance with company, market or geographic policies and regulations. Increased SaaS costs — combined with limited visibility into the entire SaaS portfolio (including unapproved SaaS) and high levels of overdeployed and underconsumed licenses — result in significant financial, operational and cybersecurity risk.
Freshworks has 1 product in SaaS Management Platforms market
Sales Force Automation Platforms
Gartner defines sales force automation platforms as AI-augmented tools supporting automation and capture of sales activities, processes and administrative tasks, facilitating initiation, engagement and documentation of buyer-seller interactions through multiexperience and channel-agnostic approaches and devices. They leverage advanced analytics to support actionable insights, tracking and monitoring sales contact, pipeline and opportunity management; guided selling; and forecasting process execution. Optimal UX for sales managers or leadership extends beyond internal use cases, and is scalable to support buyer-seller intermediation and shared prospect/customer experiences. These platforms incorporate AI features beyond add-on products in predictive and prescriptive analytics, ML and NLP, enhancing processes and customer interactions. Sales force automation (SFA) is a foundational sales technology implemented to automate and augment an organization’s core sales processes. Leveraging AI and advanced analytics, it enhances the seller’s ability to engage with customers across various interaction touchpoints and devices. It not only streamlines administrative tasks, but also provides actionable insights for improved sales contact, pipeline and opportunity management.
Freshworks has 1 product in Sales Force Automation Platforms market
Visitor Identification Software
Visitor identification software is a tool used by businesses to recognize and track visitors to their websites. It collects data on visitors, such as IP addresses, device information, and browsing behavior, to help companies understand who is visiting their site and how they are interacting with it. Key features include behavioral tracking, allowing businesses to gain immediate insights, and integration with CRM systems. Typical users include marketing professionals, sales teams, website managers and designers. This information can be used for marketing purposes, to improve website experiences, or to increase sales by targeting potential customers more effectively.
Freshworks has 1 product in Visitor Identification Software market