Freshworks is present in 11 markets with 11 products. Freshworks has 1716 reviews with an overall average rating of 4.4.
Applicant Tracking Systems (ATS)
Applicant Tracking Systems (ATS) allow enterprises to streamline the process of managing applications for job openings by consolidating the hiring workflows. Organizations leverage ATS to post & manage new job openings and perform multiple operations around the resumes received from candidates. HR Professionals and Recruiters use ATS to manage and simplify the process of hiring new talents by connecting the database of applicants’ resumes to the job opening created on the Talent Management Portal. ATS provides the ability to perform multiple operations such as storing, scoring, screening, and sorting the candidate resumes based on the job details. Some ATS also provide the capabilities of Candidate Relationship Management through which the HR personnel can reach out and communicate with the candidate. These ATS can be sold as stand-alone products or can be integrated with the onboarding software and Talent Management Software to make it an overall Talent Acquisition Suite.
Freshworks has 1 product in Applicant Tracking Systems (ATS) market
Application Development, Integration and Management - Others
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Freshworks has 1 product in Application Development, Integration and Management - Others market
Artificial Intelligence Applications in IT Service Management
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, capabilities within an ITSM platform or an add-on to an ITSM platform.
Freshworks has 1 product in Artificial Intelligence Applications in IT Service Management market
B2B Marketing Automation Platforms
Gartner defines B2B marketing automation platforms (B2B MAPs) as software that supports demand generation processes at scale. This includes building awareness, generating and nurturing high-quality leads, orchestrating multichannel engagement to guide customer journey progression, and using analytics to measure and optimize performance.
Freshworks has 1 product in B2B Marketing Automation Platforms market
CRM Customer Engagement Center
Gartner defines the CRM Customer Engagement Center market as a cohesive set of software built around core case management tools, used to provide customer service and support by engaging with customers, while intelligently orchestrating the processes, data, systems, and resources of an organization. CEC applications offer workflow management capabilities and may be used as a system of record for customer interactions. The orchestration of customer service and support processes through a CEC application involves both assisted and self-service moments within customer journeys. It is built around case management records and processes. Workflow is an important CEC component, in terms of an organization being able to orchestrate the processing of customer engagements for the best outcomes in an effortless, effective and timely way. In addition to case, workflow, and knowledge management, personalization and enrichment of customer engagements are crucial.
Freshworks has 1 product in CRM Customer Engagement Center market
Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
Gartner defines cloud HCM suites for regional and/or sub-1,000 employee enterprises as cloud application suites that deliver functionality for attracting, developing, engaging, retaining and managing workers. HCM suites encompass functionality that supports a variety of HR-related processes
Freshworks has 1 product in Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises market
Customer Relationship Management - Others
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Freshworks has 1 product in Customer Relationship Management - Others market
Customer Success Management Platforms
CSM programs have become the standard enabler for businesses (primarily B2B), to encourage customers to remain engaged and increase customer lifetime value for products sold via a subscription model. CSM is not simply a rebranding of existing postsales services or account management. Gaps exist when employing existing sales or service technology solutions that do not properly address CSM needs. A technology segment — customer success management platforms — addresses this market need. Initially deployed to reduce churn in high-value B2B accounts, CSM programs and platforms are now implemented to proactively and more broadly manage customer engagement, adoption, advocacy, retention and upsell/cross-sell objectives for the enterprise. Customer success management is the business discipline of guiding customers to realize value through product adoption or service utilization across their own life cycle. It uses a data-driven approach to monitor customer health and engagement, and uncover insights to drive proactive and prescriptive action in order to lead the customer to renew, expand and advocate. CSM platforms provide capabilities to create a holistic view of the customer, guide customers through their journey and expose customer health packaged in a way that provides accessible insights to all stakeholders that are actionable.
Freshworks has 1 product in Customer Success Management Platforms market
Hardware Asset Management Tools
Hardware asset management (HAM) tools are software applications and technology used by enterprise companies to manage all types of hardware assets, including IT, line of business and facilities management — regardless of location and industry. Key functionality includes the ability to: - Discover, identify, normalize, aggregate and store data for hardware assets. - Reconcile and manage the complete asset life cycle: procurement, arrival, storage, provisioning, use, transfer, service and disposition. - Govern access, visibility and control to specific assets based on the user’s role. - Optimize and integrate with other IT and financial systems for data, processes and workflow. - Flexibly assign asset ownership to a person, department or location. - Scale in record size and number of records as the organization grows. - Share standardized reports, create custom reporting and export data into other reporting systems. - Offer APIs for asset information to be ingested/entered through integration with procurement systems, software asset management (SAM) solutions or inventoried through CMDB or network discovery tools — as well as bar codes or RFID tags.
Freshworks has 1 product in Hardware Asset Management Tools market
IT Service Management Platforms
Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences. Supported practices include request, incident, problem, change, knowledge and configuration management, and case management, as well as interfaces for non-IT business needs. ITSM platforms are typically acquired as SaaS; however, they are also sold as on-premises deployments. I&O leaders select these solutions to be consumed by service desks and service operations, and are identifying opportunities for business workflows in other IT-adjacent departments.
Freshworks has 1 product in IT Service Management Platforms market
Sales Force Automation Platforms
Gartner defines SFA platforms as tools that natively support (not via third-party add-ons and solutions) automation and capture of sales activities, processes and administrative responsibilities for organizations’ sales professionals. They also support initiation, engagement and capture of buyer-seller interactions through multiexperience and channel-agnostic approaches and devices, and dissemination of actionable insights to improve sales contact management, pipeline management, opportunity management, guided selling and forecasting process execution. The optimal desired experience for sales users (leadership, managers and sellers) are not limited to internal use cases, and can be scaled to support buyer-seller intermediation and shared experiences with prospects and customers.
Freshworks has 1 product in Sales Force Automation Platforms market