LABEAH is present in 2 markets with 2 products. LABEAH has 4 reviews with an overall average rating of 5.
Customer Management BPO Service Providers (Transitioning to Customer Service BPO)
Gartner's definition of business process outsourcing (BPO) is the delegation of one or more IT-intensive business activities; specifically, BPO contracts that always include the outsourcing of business process administration to a third-party service provider, which may include outsourcing the infrastructure along with application maintenance and ownership. Customer management (CM) contact center BPO is the processes linking an organization with its existing and potential customers (such as marketing, sales and customer services), which can be categorized in four subsegments: *customer selection *customer acquisition, * customer retention *customer extension. The four subsegments should also consistently be executed across the following five primary channels: * telephony * business process as a service (BPaaS) * email response management * web/mobile chat * knowledge management for web and mobile-based self-service.
LABEAH has 1 product in Customer Management BPO Service Providers (Transitioning to Customer Service BPO) market
Voice of the Customer Platforms
Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. VoC platforms enable leaders responsible for functions such as customer service, marketing, or sales to better manage the customer experience (CX) through a deep understanding of customer needs, motivations, goals and behaviors. The resulting insights trigger recommendations and actions across the enterprise.
LABEAH has 1 product in Voice of the Customer Platforms market