Gartner defines FSM as software suites that support FSPs whose technicians typically travel to customer locations to provide installation, repair, inspection and maintenance services for equipment and systems (consumer, commercial or industrial). FSPs may also manage, maintain and monitor these assets under a predefined service or maintenance contract.
Transportation mobility technology enables fleet operators in the supply chain to locate and track the movements, as well as monitor conditions, of mobile over-the-road transportation assets in real time, using cellular or, in specific cases, satellite links. It allows these operators to track drivers to ensure driver safety and performance. The analysis of driver performance results in improvements in fuel consumption, prevention of workers’ compensation claims and prevention of accidents. This, in turn, leads to lower operating costs; higher compliance, safety and accountability (CSA) scores; and, possibly, lower insurance rates.