Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.
Transportation mobility technology enables fleet operators in the supply chain to locate and track the movements, as well as monitor conditions, of mobile over-the-road transportation assets in real time, using cellular or, in specific cases, satellite links. It allows these operators to track drivers to ensure driver safety and performance. The analysis of driver performance results in improvements in fuel consumption, prevention of workers’ compensation claims and prevention of accidents. This, in turn, leads to lower operating costs; higher compliance, safety and accountability (CSA) scores; and, possibly, lower insurance rates.