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Digital communications governance and archiving solutions (DCGA) are designed to enforce corporate governance and regulatory compliance across a growing number of digital communication tools available to employees. For the various communication tools in use across the enterprise, DCGA solutions enable consistent policy management, enforcement and reporting capabilities. Enterprise organizations face a growing number of regulatory mandates, such as the Financial Industry Regulation Authority (FINRA), Financial Conduct Authority (FCA), Health Insurance Portability and Accountability Act (HIPAA), and General Data Protection Regulation (GDPR). In addition, they must adhere to corporate governance guidelines, such as proper employee conduct and handling of sensitive data, in the use of digital communication tools. The DCGA market aligns to vendors that develop archive- and platform-integrated solutions, which capture and analyze communication channels, and those that solely develop communication connectors to a variety of communication tools used by enterprises. Organizations utilize DCGA solutions to proactively manage and collect communication content. As part of their direct integration and ability to centralize access to communication data, DCGA solutions facilitate multiple use cases such as supervision, surveillance, e-discovery and data insights. While email has been the most traditional communication channel in the scope of DCGA solutions, there are multiple types of communication channels to be factored into a governance strategy. The scope of these communication tools is constantly changing as new messaging applications are frequently introduced to the market and adopted by employees. Recent evidence suggests enterprise organizations’ customers are dictating the communication tool of choice.

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