Gartner defines business continuity management program solutions as the primary tools used by organizations to manage all phases of the business continuity management (BCM) life cycle, from planning to crisis activation. BCMP solutions provide capabilities for availability risk assessment, business impact analysis (BIA), business process and resource/asset dependency mapping, recovery plan management, exercise and crisis management, and BCMP management metrics and analysis.
Crisis/Emergency Management Solutions help organizations consistently orchestrate and manage the data, resources, expenditures, communications and tasks used for response, recovery and restoration activities during and after a crisis. C/EMP solutions are also used to analyze the changing conditions during a crisis to ensure situational awareness as well as to ensure crisis/emergency management (C/EM) procedures are in compliance with government emergency management standards. Historically, C/EMP solutions have been used by government agencies, utilities and transportation organizations to manage the large public safety impacts of a crisis. However, other industries, including financial services and HDOs, are starting to use C/EMP solutions to demonstrate command and control across a mix of internal and external stakeholders during crisis events, as well as to align with national emergency/incident response management frameworks