GTT is present in 5 markets with 5 products. GTT has 96 reviews with an overall average rating of 4.1.
Contact Center Infrastructure
The CCI market covers solutions that include the equipment, software and services that enable customer service organizations to manage multichannel customer interactions holistically (using self-service and assisted service) from a customer experience and an employee engagement perspective. Central to the definition of CCI is that the solutions are dedicated to supporting a single customer or tenant on each instance of the system, even if that customer or tenant supports multiple contact center operations on that dedicated instance. CCI solutions are used by customer service and telemarketing centers, employee service and support centers, help desk service centers, and other types of structured communications operations.
GTT has 1 product in Contact Center Infrastructure market
Global WAN Services
Gartner defines global WAN services as POP-based services supporting multiregional corporate networks across geographies. These services address enterprise challenges such as changing working practices, accelerating digital and cloud transformations, and improving the agility of enterprise networks. Providers own and operate their own global core networks and sell directly to the client. Services include transport-centric/unmanaged, managed, co-managed, or network as a service via a monthly recurring fixed or usage-based model. Core transport services are often complemented by ancillary services like carrier-based cloud interconnect, managed software-defined WAN (SD-WAN), SASE or managed dual-vendor SASE with SD-WAN paired with SSE security. Services are measurable and consumable through web-based customer interfaces via portals and programmable APIs. As digital business initiatives increase the demands on the enterprise network, enterprises rely on global WAN services to deliver global and regional fixed, wide-area networking connectivity. These services consist of backbone network transport and last-mile access connections to deliver connectivity to individual enterprise sites, such as large or remote/branch office locations. Although these are core to the offer, service providers also offer more transformational capabilities enabled by the underlay service network.
GTT has 1 product in Global WAN Services market
Managed Hybrid Cloud Hosting, Europe
Gartner defines managed hybrid cloud hosting as a standardized, productized hosting offering that combines a cloud-enabled system infrastructure (CESI) platform — consisting of a pool of compute, network and storage hardware — and cloud infrastructure framework software to facilitate self-service and rapid provisioning. It also includes documented and standardized management for either a hyperscale public IaaS platform or a European-country-specific, large-scale IaaS platform in a local language with managed services. The infrastructure platform should be located both in a service provider's data center for the CESI platform as well as in a European country for the public IaaS platform. The geographic focus of this market is Europe.
GTT has 1 product in Managed Hybrid Cloud Hosting, Europe market
Managed Network Services
The managed network services (MNS) market focuses on externally provided, network operations center (NOC) functionality, as well as relevant network and security life cycle services that deliver current and emerging requirements to end users. Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including: Managed LAN services (MNS for LAN) Managed WAN services (MNS for WAN) Managed security (MNS for security) functions
GTT has 1 product in Managed Network Services market
Strategic Cloud Platform Services
Gartner defines strategic cloud platform services (SCPS) as standardized, automated, public cloud offerings integrating infrastructure services (e.g., computing, network and storage), platform services (e.g., application, data and value-added services such as AI/ML) and transformation services (resources to help customers adopt cloud-oriented IT delivery models). Although owned by the service provider, infrastructure and platform services may be hosted in providers’ infrastructures or customers’ data centers. Services should be elastically scalable, metered by use, and consumable via web-based interfaces and programmable APIs. Transformation programs may be delivered by automated, self-service interfaces, and managed interactions facilitated by account teams/partners.
GTT has 1 product in Strategic Cloud Platform Services market