IT Infrastructure and IoT refers to the products and services that support the deployment, management, and optimization of core technology systems and connected devices across enterprise environments. This category includes markets that focus on enabling organizations to build and operate resilient, scalable, and intelligent infrastructure. It encompasses solutions for data center management, network infrastructure, and IoT connectivity—spanning on-premises, cloud, edge, and hybrid models.
Telecom expense management (TEM) services enable enterprises’ IT, procurement and finance departments to order, provision, support and manage costs of corporate telecommunications, associated IT services and their inventories. (These may include fixed and mobile telephony and data, cloud licenses, unified communications as a service [UCaaS] licenses, and Internet of Things [IoT] connectivity.) TEM services also include business intelligence (BI) and reporting suitable for supporting C-level strategic decision making. Gartner’s TEM coverage focuses on SaaS-based applications and platforms, managed services, and associated professional services.