Halo Service Solutions is present in 4 markets with 4 products. Halo Service Solutions has 147 reviews with an overall average rating of 4.5.
Artificial Intelligence Applications in IT Service Management
Gartner defines artificial intelligence applications in IT service management as tools that augment and extend IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, capabilities within an ITSM platform or an add-on to an ITSM platform.
Halo Service Solutions has 1 product in Artificial Intelligence Applications in IT Service Management market
CRM Customer Engagement Center
Gartner defines the CRM customer engagement center (CEC) as a cohesive set of software built around core case management tools, dedicated to providing customer service and support by engaging with customers, and intelligently orchestrating the processes, data, systems, and resources of an organization.
Halo Service Solutions has 1 product in CRM Customer Engagement Center market
IT Service Management Platforms
Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences. Supported practices include request, incident, problem, change, knowledge and configuration management, and case management, as well as interfaces for non-IT business needs. ITSM platforms are typically acquired as SaaS; however, they are also sold as on-premises deployments. I&O leaders select these solutions to be consumed by service desks and service operations, and are identifying opportunities for business workflows in other IT-adjacent departments.
Halo Service Solutions has 1 product in IT Service Management Platforms market
Professional Services Automation Tools
Professional services automation (PSA) tools help services organizations manage and streamline their business operations by automating tasks and optimizing processes. They provide a centralized platform for service planning and execution, enabling improved efficiency and business performance through better visibility into delivery costs and profitability. PSA tools focused on supporting managed services providers also include integration capabilities for orchestrating and capturing additional service activity delivered through customer accounts via third-party systems and/or service providers. PSA tools provide a centralized platform for collaboration, project planning and tracking, resource allocation, contract management, service management, cost tracking, customer invoicing, and reporting and analytics. Multitenancy is a foundational aspect of PSA tools as users support multiple customers accounts concurrently. With a focus on services delivery activity and cost capture, PSA tools provide organizations insight into profitability overall as well as at the account and service-line level.
Halo Service Solutions has 1 product in Professional Services Automation Tools market