Integrated HR service management (IHRSM) solutions provide holistic platforms to manage physical and/or virtual HR shared services operations and communications. They also deliver “content in context” to employees and managers in support of employee-related processes, policies and programs. Typical capabilities are: - Employee and manager content delivery via a portal (This could also extend to a dedicated HR portal that combines the content delivery with the other functionalities mentioned in this list.) - Content knowledge bases - Digital HR document management - Business process management (BPM) tools - Case ticketing and routing - Service-level agreement (SLA) monitoring - Employee relations support
Whistleblowing Software, also known as Anonymous Reporting Software or Ethics Hotline Software, is designed to facilitate the reporting of misconduct, fraud or other unethical behavior within an organisation. It allows employees, customers or other stakeholders to report concerns or wrongdoing through multiple reporting channels such as mobile apps, web forms, email and/or chat while maintaining their anonymity. It also enables organizations to assign cases to investigators, track progress through reporting and analytics and ensure timely resolution. Other benefits include increased compliance with laws and regulations, reduced risk of financial loss and reputational damage, and improved employee morale by creating a culture where employees feel safe and comfortable reporting wrongdoing.