An ADMS is the decision support environment that provides a shared network model (a digital twin of an electric distribution network) and a common user experience for all roles that are needed to monitor, control and orchestrate assets across the grid while optimizing and securing operations of the grid. The ADMS assists electricity distribution system operators to proactively and safely guide outage restoration activities, manage and optimize networks for improved asset utilization, and effectively manage the integration and impact of distributed energy resources (DERs). ADMS functions include: Distribution state estimation (DSE) Fault location, isolation and restoration (FLISR) Volt/volt-ampere reactive optimization (VVO) Outage management Conservation through voltage reduction (CVR) Peak-demand management Integration of distributed energy resources
The COTS utility customer information system market is composed of software solutions that address utility M2C and legacy commodity-centric customer service business processes. M2C functions covered include: Account management Order processing Product and service management Rate design Billing Credit and collections Accounts receivable Statement preparation Payment processing Customer service Revenue analysis For traditional commodity-focused customer service, CIS supports multiple client interaction channels, including call center and interactive voice response and voice response units. They also support some digital engagement channels (such as text, apps, social media, and virtual assistants and chatbots) for some customer self-service needs (such as bill inquiry and payment, self-service scheduling, and outage reporting). Some solutions go much further, providing increasing capability in customer engagement and experience and even some total experience capability.