UCaaS monitoring tools measure the UCaaS user experience by providing key performance indicators (KPIs), visibility and insight based on application, session and network availability, performance, and health from multiple sources. An instantiation of digital experience monitoring, UCaaS monitoring tools combine elements of application and network performance monitoring capabilities. Strong tools continually collect packet trace data, decode and play back captured voice and video streams, interrogate network infrastructure, and assess the functional status of bidirectional sessions, segments and endpoints. They gather and assess data in real time and perform synthetic call testing for service initiation and change/contingency management purposes.