Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding
Design collaboration tools facilitate teamwork among designers and other stakeholders by providing a shared platform for communication, feedback, and project management. These tools enable real-time collaboration, streamline workflows, file sharing and enhance communication among team members, making them essential for modern design and development processes. This eliminates the need for endless email chains, scattered notes and confusion over the latest version of a design. Typical users include UI/UX designers, Graphic designers, Product managers and developers.
Prototyping software provides tools to create and evaluate early versions of the products and applications before proceeding to the process of production. The software enables the designers to weave visuals, navigational elements, and interactions together to give a representation of the flow and usability of the final product. Prototyping software also allows designers and developers to review the prototypes for testing, providing feedback and collaborating in real-time to iterate rapidly. Some software also extends to the functionality of integrating with the existing tools in the organization.
Visual collaboration applications enable teams to communicate and creatively collaborate for asynchronous and real-time work activities on a blank, infinitely scalable shared digital canvas. These applications support colocated and remote users to create, co-edit, review and share precreated content to visualize complex ideas. Some vendors also provide extended capabilities such as voice and video communication, APIs to connect with other business applications, and predesigned templates for structured formats. The users can export created content in portable formats. These applications are generally offered as cloud-based SaaS products, but a few vendors offer on-premises and private cloud deployment options as well.