Knowlarity is present in 2 markets with 2 products. Knowlarity has 9 reviews with an overall average rating of 4.5.
Data and Analytics - Others
Reviews for 'Data and Analytics - Others'
Knowlarity has 1 product in Data and Analytics - Others market
Speech Analytics Platforms
The market for SA platforms in customer service and support is an application that analyzes speech content in customer interactions in real time and postcontact. Vendors providing these services offer the following solutions: -Transcription and metadata for traits of the interaction, including sentiment analysis -Interface for designing workflows and visualizing data -Storage and flexible deployment options -Ability to customize speech models, encrypt and redact sensitive data, and integrate with the enterprise ecosystem. Informed application of SA technology capabilities will help customer service and support leaders monitor and evaluate customer interactions to improve customer and employee experience. SA platforms can either be stand-alone analytics platforms with integration capabilities or can be included natively as part of broader customer engagement suites.
Knowlarity has 1 product in Speech Analytics Platforms market