Gartner defines Resource Scheduling Applications (RSAs) as applications that support various aspects of space scheduling and space-related services in a corporate office. These applications simplify the process of finding available space and determining what amenities are provided. They are used to explore and reserve rooms, offices and workstations (shared desks), and also provide pandemic-related safety functions.
Gartner defines the workplace experience (WEX) application market as a discrete application or well-defined module, which is designed to enhance an employee’s interaction with the corporate workplace/office. These applications help workers plan their days in the office by facilitating the booking of individual desks, collaborative workspaces and workplace amenities such as parking or lockers. They offer capabilities that empower workers by making it easier to establish a workplace schedule, navigate the office and find their colleagues. WEX applications offer AI/ML-driven analytics that offer personalized recommendations to workers and insights to help workplace managers optimize their offerings.