Gartner defines Resource Scheduling Applications (RSAs) as applications that support various aspects of space scheduling and space-related services in a corporate office. These applications simplify the process of finding available space and determining what amenities are provided. They are used to explore and reserve rooms, offices and workstations (shared desks), and also provide pandemic-related safety functions.
Gartner defines a workplace experience (WEX) application as a discrete application, well-defined module or cohesive set of capabilities that supports various aspects of the journey as employees interact with the office or corporate hosted workplaces. These applications simplify the process of planning a visit, reserving available space and determining what amenities are provided. They are used to explore and reserve workspaces, navigate the workplace, find colleagues, plan the best days to attend the workplace, access services and ensure that employees could feel safe in a future postpandemic workplace.