Gartner defines 4G and 5G private mobile network (PMN) services as private wireless network deployment, operation and management services for the exclusive use by a given organization, to provide dedicated connectivity for people and assets of an enterprise setting. 4G and 5G PMN services are delivered as an end-to-end service that covers design, architecting, deployment and management, based on the 3GPP standards, in a specific enterprise location, with dedicated or a mix of shared assets, such as spectrum or core network.
Cloud Computing refers to products and services that enable the delivery, management, and optimization of computing resources over the internet. This category includes markets that focus on empowering organizations to seamlessly store, migrate, manage, and optimize workloads across diverse cloud environments, including public, private, hybrid, and multi-cloud models.
DCO/HIMS is composed of the following Data center outsourcing services: Managed services for traditional data center (DC) environments: Mainframe managed services ERP hosting managed services Managed servers and network equipment Managed services for hosted and private cloud infrastructure Managed services for public cloud and edge environments: Hybrid infrastructure managed services Data center consolidation and transformation services Cloud migration services This complex set of data center capabilities and services is increasingly based on managed virtual private cloud services plus hyperscale public cloud services. It is managed via a mix of remote infrastructure management (RIM) services leveraging traditional tools, cloud management platforms (CMPs), and intelligent automation and/or hyperautomation.
Gartner defines the managed mobility services (MMS) market as a set of bundled vendor-provided IT services, outsourced business process services, software as a service and managed services commonly aimed at enterprises’ IT and procurement teams. These life cycle services typically include procuring, provisioning, activating, kitting, shipping, managing, securing, supporting and decommissioning mobile devices. A mobile estate here comprises smartphones, tablets and/or ruggedized devices. MMS services can be applied to both corporate-liable and individual-liable (or “bring your own device” [BYOD]) devices. MMS helps ensure operational and commercial effectiveness for an organization and its mobile device users. This includes securing information created/accessed/modified by mobile devices; maximizing device (and consequently user) availability, visibility and control of the mobile estate; inventory and usage optimization; lowering total cost; and improving ROI and the employee experience (EX).
The managed network services (MNS) market focuses on externally provided, network operations center (NOC) functionality, as well as relevant network and security life cycle services that deliver current and emerging requirements to end users. Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including: Managed LAN services (MNS for LAN) Managed WAN services (MNS for WAN) Managed security (MNS for security) functions
Gartner defines Oracle Cloud Application (OCA) services as only those services associated with the products under Oracle Cloud Applications, also known as SaaS. This means consultancy, migration, implementation, ongoing services, postimplementation evolution and optimization services. To qualify, each vendor project must have an “anchoring” OCA product from at least one of the following Oracle “Fusion” solutions: - Advertising and customer experience (ACX) - Industry applications (IA) - Enterprise resource planning (ERP; includes the previous EPM applications) - Human capital management (HCM) - Supply chain management (SCM)
Gartner defines the outsourced digital workplace services market as the services performed by providers to deliver consulting, implementation and support for enhancing the digital employee experience of end users who depend on endpoint virtual and physical devices and applications to conduct business. Services offered by outsourced digital workplace services (ODWS) vendors include integrated digital workplace (DW) services that work to increase employee engagement, enhance employee experience and productivity, and improve digital dexterity in support of the organization’s business strategy.
Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization, optimization and the building of new, transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits. PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It promotes use of cloud-native tools, AI/generative AI (GenAI)/data and analytics (D&A) and manages IT operations in the public cloud. It employs globally consistent cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.
SIAM refers to the provision of technology consulting, project implementation and operational management services across IT and business process service providers, internally and externally. These services coordinate, integrate service delivery and align service management processes. SIAM aims to achieve seamless end-to-end service outcomes with a single point of accountability in a multisourced IT services environment. SIAM services can be delivered internally; however, we cater to SIAM functions delivered by external SIAM providers. SIAM is typically used in multisourced infrastructure and application outsourcing initiatives. It also applies to business process outsourcing (BPO) and can integrate other business functions, like finance and HR. Consumers of service integration and management (SIAM) who want to achieve seamless end-to-end service outcomes from the SIAM provider relinquish the responsibility of managing service delivery quality, resulting in a hybrid IT services ecosystem. A SIAM provider is usually a third party contracted by an organization to act as its agent for governing and managing services and sources. This operates in an environment that uses a neutral third party (internal and external) for IT and business process services delivery. The SIAM provider has a direct contractual relationship with the organization, rather than with the external sources engaged (as it would under a prime or general contractor arrangement).