Gartner defines enterprise asset management (EAM) software as a category of business applications used mostly by asset-intensive industries to execute, track and optimize inspections, maintenance and repair of industrial plant and equipment. EAM is primarily a transactional workflow system designed for the purposes of management and execution of capital asset maintenance. It may be included or integrated with a wider ERP suite. An alternative term used for EAM is “computerized maintenance management system” (CMMS), which is generally considered to be small-scale, single-site applications with less functionality around parts management and resource scheduling.
Gartner defines field service management (FSM) as modular software that manages work and commercial interactions for organizations whose workforces travel to remote locations. These workforces install, inspect, maintain and repair consumer, commercial or industrial equipment, assets and systems. FSM software may also help manage, maintain and monitor these under a predefined service or maintenance contract. FSM software is delivered primarily as cloud-based services and mobile apps; however, some FSM vendors also provide the option to deploy some or all components on-premises.