Lumen is present in 17 markets with 22 products. Lumen has 284 reviews with an overall average rating of 4.4.
Cloud Computing
Cloud Computing refers to products and services that enable the delivery, management, and optimization of computing resources over the internet. This category includes markets that focus on empowering organizations to seamlessly store, migrate, manage, and optimize workloads across diverse cloud environments, including public, private, hybrid, and multi-cloud models.
Lumen has 1 product in Cloud Computing market
Customer Relationship Management
Customer Relationship Management (CRM) refers to products and services that enable organizations to manage, analyze, and enhance customer interactions. This category includes markets that support functions such as customer engagement, service delivery, experience personalization, and operational efficiency - aimed at improving customer satisfaction, loyalty, and business outcomes.
Lumen has 1 product in Customer Relationship Management market
DDoS Mitigation Solutions
The market for distributed denial of service (DDoS) mitigation includes vendors that detect and mitigate DDoS attacks and offer it as a dedicated offering. It includes specialty vendors, whose primary focus is DDoS mitigation, as well as providers that offer DDoS mitigation as a feature of other services. These include dedicated appliance-based vendors, communication service providers (CSPs), content delivery network (CDN) vendors, hosting providers and cloud infrastructure and platform services (CIPS) vendors.
Lumen has 1 product in DDoS Mitigation Solutions market
Data Center Outsourcing Services
Gartner defines the data center outsourcing (DCO) services market as a comprehensive suite of services that support deployment, consolidation, optimization, modernization and managed services. These services primarily cater to data centers, private clouds, edge computing, ERP hosting, mainframes or legacy systems, midrange systems, infrastructure modernization, network and security. Organizations with such environments engage with DCO service providers to enhance efficiency, improve agility, optimize costs, strengthen security — physical, data and cyber — and realize substantial modernization benefits. Data center outsourcing refers to the strategic decision by organizations to delegate data center operations to a third-party service provider. Adopting this approach assists organizations with prioritizing their core business activities while capitalizing on the advanced technologies, operational expertise, best-in-class performance metrics and cost-efficiencies offered by vendors, compared to insourced best efforts.
Lumen has 1 product in Data Center Outsourcing Services market
Edge Distribution Platforms
Edge distribution platforms are highly distributed, edge-based, integrated networks and cloud delivery infrastructures that provide the following as-a-service functionality: edge compute and storage, web application and perimeter security, content and API acceleration, data and analytics, and AI application infrastructure.
Lumen has 1 product in Edge Distribution Platforms market
Enterprise Networking and Communications
Enterprise Networking and Communications refers to the products and services that enable secure, scalable, and high-performance connectivity and communication across distributed enterprise environments. This category includes markets that focus on core and edge networking, unified communications, private and public mobile networks, and managed network services—supporting digital transformation, and operational efficiency.
Lumen has 1 product in Enterprise Networking and Communications market
Global WAN Services
Gartner defines global WAN services as points-of-presence (POP)-based services supporting multiregional corporate networks. Service providers own and operate their own global core networks and sell directly to the client. Services include transport-centric/unmanaged, managed, and co-managed network services, or network as a service via a monthly fixed or usage-based fee model. These services are measurable and consumable through customer-facing web portals and programmable APIs. Global WAN services consist of backbone network transport and last-mile access connections, providing connectivity to individual enterprise sites such as large offices or remote branches. WAN service providers are also offering more transformational capabilities, such as cloud fabrics and enhanced visibility enabled by the underlay service network, and adding more network-based security functions to their offerings. Ancillary services such as cloud interconnects, managed SD-WAN and secure access service edge (SASE) are now commonly offered. Gartner also sees providers increasingly investing in AI and automation to support more service processes across the WAN service life cycle, from network design to service assurance.
Lumen has 1 product in Global WAN Services market
IT Infrastructure and IoT
IT Infrastructure and IoT refers to the products and services that support the deployment, management, and optimization of core technology systems and connected devices across enterprise environments. This category includes markets that focus on enabling organizations to build and operate resilient, scalable, and intelligent infrastructure. It encompasses solutions for data center management, network infrastructure, and IoT connectivity—spanning on-premises, cloud, edge, and hybrid models.
Lumen has 1 product in IT Infrastructure and IoT market
Managed Hybrid Cloud Hosting, Asia/Pacific (Transitioning to Public Cloud Managed Services, Public Cloud Transformation Services)
Gartner defines managed hybrid cloud hosting (MHCH) as a standardized, productized offering that combines a cloud-enabled system infrastructure platform — consisting of a pool of compute, network and storage hardware — with cloud infrastructure framework software to facilitate self-service and rapid provisioning. In addition to offering this service from cloud infrastructure located in its own data center, the provider must offer a choice of using a hyperscale public infrastructure as a service (IaaS) provider or an Asian country-specific, large-scale IaaS provider. The infrastructure platform should be located both in a service provider's data center for the cloud-enabled system infrastructure (CESI) platform and in an Asia country for the public IaaS platform. It also requires the use of a standardized deployment across all service provider customers and leverages a single codebase.
Lumen has 1 product in Managed Hybrid Cloud Hosting, Asia/Pacific (Transitioning to Public Cloud Managed Services, Public Cloud Transformation Services) market
Managed Hybrid Cloud Hosting, Europe (Transitioning to Data Center Outsourcing Services)
Gartner defines managed hybrid cloud hosting as a standardized, productized hosting offering that combines a cloud-enabled system infrastructure (CESI) platform — consisting of a pool of compute, network and storage hardware — and cloud infrastructure framework software to facilitate self-service and rapid provisioning. It also includes documented and standardized management for either a hyperscale public IaaS platform or a European-country-specific, large-scale IaaS platform in a local language with managed services. The infrastructure platform should be located both in a service provider's data center for the CESI platform as well as in a European country for the public IaaS platform. The geographic focus of this market is Europe.
Lumen has 2 products in Managed Hybrid Cloud Hosting, Europe (Transitioning to Data Center Outsourcing Services) market
Managed Hybrid Cloud Hosting, North America
Gartner defines managed hybrid cloud hosting as a standardized, productized hosting offering that combines a cloud-enabled system infrastructure (CESI) platform — consisting of a pool of compute, network and storage hardware — and cloud infrastructure framework software to facilitate self-service and rapid provisioning. It also either includes documented and standardized management for a hyperscale public infrastructure as a service (IaaS) platform or for an IaaS platform with managed services. The geographic focus of this market is North America.
Lumen has 1 product in Managed Hybrid Cloud Hosting, North America market
Managed Network Services
The managed network services (MNS) market focuses on externally provided network operations center (NOC) functionality, as well as relevant network and security life cycle services. Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including: Managed LAN services (MNS for LAN) must include the management of enterprise LAN customer premises equipment (CPE), such as campus switches and wireless access points. It provides single point of contact (SPOC) ownership for the life cycle management of these devices. These services may include the management of customer Internet of Things/Industrial IoT (IoT/IIoT) infrastructure and endpoints. These services may include managed operations services for other elements, such on-premises servers, storage, gateways and controllers. Managed WAN services (MNS for WAN) must include the management of site edge ingress and egress CPE and any WAN connections and service operations management. These services provide life cycle management for site edge CPE, such as routers, firewalls and software-defined WAN (SD-WAN), with or without security co-residency on site edge CPE. The services must include a SPOC, ownership for the life cycle management of these devices for site edge CPE and transport services connecting client sites to any destination. This includes hybrid cloud or other non-client-owned locations. These services may also include the operations management of enterprise customer IoT/IIoT infrastructure and endpoint management. Managed security services (MNS for security) supports branch offices, remote workers and on-premises general internet security, private application access and cloud service security functions for consumption use cases. Services include health, configuration and maintenance support for security technologies. Service delivery is for a single provider to enterprise clients of multiple vendors of converged network and security function life cycle management operations. These include the support of: (1) SD-WAN-embedded security functions; (2) secure web gateways (SWGs); (3) cloud access security brokers (CASBs); (4) network access control (NAC); (5) network firewalling, with or without intrusion prevention system/intrusion detection system (IPS/IDS); (6) universal/zero-touch network access (UZTNA/ZTNA) architectures.
Lumen has 1 product in Managed Network Services market
Managed Security Services
MSSs provide organizations with a variety of management and operational services specific to security technologies and business outcomes for security. Capabilities include security monitoring, detection and response, exposure assessment and management as well as security consulting and security technology implementation. MSSs are delivered in a variety of modes, in the providers’ cloud infrastructure, as consultative engagements or through staff augmentation and on-premises. MSS providers offer a variety of different engagement models. These include heavily customized and consultancy-led models and commoditized technology management-driven experiences.
Lumen has 1 product in Managed Security Services market
Midmarket Unified Communications as a Service, North America (Retired)
Unified communications as a service (UCaaS) for the midmarket — defined as organizations with between 100 and 999 employees, and typically $50 million to $1 billion in revenue — includes cloud solutions intended to improve user productivity and enhance collaboration. Gartner defines UC solutions as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices. Cloud delivery of UC functions is characterized as provisioning services on shared infrastructure (for example, data centers, racks, common equipment and blades). Cloud delivery also uses shared tools (for example, provisioning, performance and network management tools); per-user-per-month pricing; and elasticity to dynamically add and remove users. (Retired as of Oct-01-2025).
Lumen has 4 products in Midmarket Unified Communications as a Service, North America (Retired) market
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Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization, optimization and the building of new, transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits. PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It promotes use of cloud-native tools, AI/generative AI (GenAI)/data and analytics (D&A) and manages IT operations in the public cloud. It employs globally consistent cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.
Lumen has 2 products in Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services) market
Security Threat Intelligence Products and Services (Transitioning to Cyber Threat Intelligence Technologies)
The security threat intelligence products and services market refers to the combination of products and services that deliver knowledge (context, mechanisms, indicators, implications and action-oriented advice), information and data about cybersecurity threats, threat actors and other cybersecurity-related issues. The output of these products and services aims to provide or assist in the curation of information about the identities, motivations, characteristics and methods of threats, commonly referred to as tactics, techniques and procedures (TTPs). The intent is to enable better decision making and improve security technology capabilities to reduce the likelihood and impact of a potential compromise. Threat intelligence (TI) products and services support the different stages of a TI process life cycle. In particular, this involves defining the aims and objectives, collecting and processing intelligence originating from various sources, analyzing and disseminating it to different stakeholders within the organization, and regularly providing feedback on the entire process. These products and services support ongoing security investigations and assist in preventing future breaches by prioritizing infrastructure hardening. TI tools and services are most commonly cloud-based products and services, but can also be delivered “as a service.”
Lumen has 1 product in Security Threat Intelligence Products and Services (Transitioning to Cyber Threat Intelligence Technologies) market
Strategic Cloud Platform Services
Gartner defines strategic cloud platform services (SCPS) as standardized, automated, public cloud offerings integrating infrastructure services (for example, computing, network and storage), platform services (for example, application, data and value-added services such as AI/ML) and transformation services (resources to help customers adopt cloud-oriented IT delivery models). Although owned by the service provider, infrastructure and platform services may be hosted in providers’ infrastructures or customers’ data centers. Services should be elastically scalable, metered by use and consumable via web-based interfaces and programmable APIs. Transformation programs may be delivered by automated, self-service interfaces, and managed interactions facilitated by account teams/partners.
Lumen has 1 product in Strategic Cloud Platform Services market