Gartner defines campus infrastructure and operations software (CIOS, pronounced “see-os”) as the capability to deliver campus network management, automation and security features. These can be cloud- or on-premises-based. CIOS connects, secures, manages and optimizes the experience of users and devices through campus infrastructure. CIOS vendors offer either a comprehensive platform approach with multiple capabilities or specific point offerings with targeted capabilities. The market includes “traditional” local-area network vendors that, while providing some network management and monitoring support of third-party network infrastructure, predominantly have CIOS capabilities designed for their own infrastructure. Other vendors have a stronger vendor-agnostic value proposition, offering CIOS capabilities that can be applied to multiple infrastructures, regardless of provider.
Gartner defines the enterprise wired and wireless LAN market as the infrastructure that enables secure connectivity across enterprise locations. This encompasses the hardware, software, and management capabilities required to deliver physical and logical network connectivity, enforce zero-trust security principles, and automate operations across campus, branch, and remote environments, including operational technology (OT) domains. Enterprise wired and wireless LAN infrastructures solve the operational complexity of delivering secure, scalable connectivity across distributed enterprise environments. As organizations expand across campus, branch, remote, and operational technology domains, traditional network deployment and management approaches become too resource-intensive and inconsistent to meet business demands. The offered capabilities address the business problem of fragmented network operations by unifying life cycle management (that is, provisioning, monitoring, policy enforcement, and incident response) into a single, software-driven system. This reduces manual effort, shortens resolution times, and improves compliance with governance and security requirements. While hardware remains foundational, it is the infrastructure operations software (that is, automation, telemetry, and policy orchestration) that delivers the operational and business value enterprises seek. Tangible outcomes include faster site turn-up, proactive issue detection and remediation, consistent user experience, and alignment of network operations with enterprise workflows through IT service management (ITSM) integration. Organizations also gain flexibility through cloud, on-premises, hybrid, and network as a service (NaaS) consumption models, enabling them to scale operations efficiently while maintaining control over data and performance.