Gartner defines 5G network infrastructure as “components and capabilities that support communications service providers (CSPs) in providing connectivity services such as mobile broadband, fixed wireless access and voice communication over a 5G network.” Gartner considers 5G to be foundational technology, implemented to evolve a CSP’s core business process, including in the consumer business and enterprise business sectors.
The CCI market covers solutions that include the equipment, software and services that enable customer service organizations to manage multichannel customer interactions holistically (using self-service and assisted service) from a customer experience and an employee engagement perspective. Central to the definition of CCI is that the solutions are dedicated to supporting a single customer or tenant on each instance of the system, even if that customer or tenant supports multiple contact center operations on that dedicated instance. CCI solutions are used by customer service and telemarketing centers, employee service and support centers, help desk service centers, and other types of structured communications operations.
The corporate telephony market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and standards-based software. While most telephony solutions are Internet Protocol (IP)-enabled or IP-PBX solutions, the associated endpoints are a mix of time division multiplexing (TDM) and IP. Corporate telephony platforms focus on high-availability, scalable solutions, which support Session Initiation Protocol (SIP), desktop and soft phone functionality, and the ability to integrate with enterprise IT applications while delivering toll-grade voice quality.
Reviews for 'Data Center - Others'
Gartner defines the market for data and analytics (D&A) services as consulting and system integration (C&SI) and managed services. These services manage data for all uses (operational and analytical), and analyze data to drive business processes and improve business outcomes through more effective decision making. The core capabilities for vendor solutions in the D&A services market include: D&A strategy and operating model design Data management Analytics and business intelligence (ABI) Data science and machine learning D&A governance Program management Enterprise metadata
Integrated systems combine server, shared storage and network devices, along with management software and support in a preintegrated stack. The integrated system market has four segments: integrated infrastructure system, integrated reference architecture, integrated stack system and hyperconverged infrastructure (HCI) segment. The overall HCI segment is further subdivided into Hyperconverged Integrated Systems (HCIS), which provides both software and hardware in an appliance model and the software only segment in which vendors provide the Hyperconverged software. This is then integrated with HW by a reseller or the end customer.
The primary storage platform (PSP) market addresses the need of I&O leaders to operate and support standardized enterprise storage products, along with platform-native service capabilities to support structured data applications. PSP products like primary enterprise storage arrays provide mandatory and common enterprise-class primary storage features and capabilities needed to support the platform. Platform-native services like storage as a service (STaaS) and ransomware protection, with PSP product capabilities, are required to support platform-native services. The PSP market has emerged at the convergence of two major enterprise storage market developments: the evolution of the PSP product market in conjunction with the demand for hybrid, multidomain platform-native storage services, extending on-premises services to public cloud, edge and colocation environments.
All unified communications (UC) solutions are intended principally to improve user productivity and enhance business processes that relate to communications and collaboration. Gartner defines UC solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices. UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The UC solutions that enterprises deploy range from stand-alone suites from single vendors, to integrated applications and platforms from multiple vendors. UC is often deployed to extend and add functionality to established communications investments.