Digital banking multichannel solutions enable banks to deliver integrated and unified customer experience and transaction functionality on customer-owned self-service devices and, increasingly, in physical banking channels. These solutions may support external partners’ and third parties’ applications, widgets and apps to deliver additional functionality through SSO or by virtue of an API-driven integration layer.
A digital banking platform (DBP) enables a bank to begin the transformational process of becoming a truly digital bank that is ecosystem-centric. A DBP also enables banks to achieve business optimization. However, that is not the end state. For banks seeking only business optimization as the goal of their digital banking strategy, a digital banking multichannel solution will meet those needs.