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Anti money laundering (AML) is a type of software used in the finance and legal industries, to help companies comply with legal requirements to prevent or report money laundering activities. It helps in identification of individuals or entities involved in illegal activities by screening customer names against global watchlists. It also facilitates faster and more accurate compliance and investigations by tracking and reporting suspicious activities, which ensures adherence to regulatory requirements during audits and inspections. AML software thus helps companies to reduce the risk of fines and penalties, protect their reputation and improve their efficiency.

• Nice Actimize
  4.0

  1 Review

Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding

• NICE Engage Platform
  4.2

  38 Reviews
• NICE Quality Management
  4.2

  17 Reviews
• 3 more products

Contact Center as a Service

Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS solutions offer an adaptive, flexible delivery model with native capabilities across the four functional components of the technology reference model for customer service and support. CCaaS providers also offer productized integrations with partner solutions through application marketplaces.

• CXone
  4.6

  455 Reviews

Reviews for 'Customer Relationship Management - Others'

• NICE Performance Management
  4.4

  5 Reviews
• NICE Sales Performance Analytics
  4.0

  1 Review
• 2 more products

Gartner defines the OFD market as the market for solutions that detect and prevent fraudulent actions within digital channels (browsers and mobile apps). OFD solutions provide a spectrum of capabilities within digital channels to prevent direct and indirect financial losses and to mitigate risks. Their core capabilities: Mitigate the activity of malicious automated bots; Detect account takeover (ATO) attacks and trigger remedial actions; Detect fraudulent activity in high-risk events along the digital customer journey, such as when customers make payments, transfer funds, perform account management actions or access personally identifiable information (PII).

• Guardian Analytics
  4.2

  5 Reviews

Gartner defines robotic process automation (RPA) as the software to automate tasks within business and IT processes via software scripts that emulate human interaction with the application user interface. RPA enables a manual task to be recorded or programmed into a software script, which users can develop by programming, or by using the RPA platform’s low-code and no-code graphical user interfaces. This script can then be deployed and executed into different runtimes. The runtime executable of the deployed script is referred to as a bot, or robot.

• NICE Robotic Automation
  3.9

  50 Reviews

Sales performance management is a suite of operational and analytical functions that automate and unite back-office operational sales processes, and are implemented to improve operational efficiency and effectiveness. SPM core capabilities include incentive compensation management (ICM), territory management (TM) and quota management (QM). Additional capabilities may include objectives management, advanced analytics, natural language processing and exploration, gamification and mobile apps.

• NICE Sales Performance Management
  4.3

  61 Reviews

Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. For a solution to be considered to be a VoC application, it must meet three criteria: Data collection — The ability to collect all three types of VoC data: a)Direct feedback b)Indirect feedback c)Inferred feedback. Analysis and insight — The ability to analyze and derive insight from a diverse set of structured and unstructured feedback datasets using a variety of visualization and analytical techniques. Action — The ability to act upon derived insights through the use of alerts, workflows, case assignment and recommendations.

• NICE Satmetrix
  4.7

  40 Reviews