Gartner defines the market of communications service provider (CSP) 5G RAN infrastructure solutions as consisting of hardware and software components that support CSPs in providing connectivity services. Such services include mobile broadband, fixed wireless access and voice communication over a 5G network. Gartner considers 5G to be a foundational technology, implemented to evolve a CSP’s services, including in the consumer and enterprise business sectors. This CSP 5G RAN infrastructure market encompasses CSPs’ deployment of RAN solutions for public 5G. 5G RAN infrastructure solutions mainly support CSPs in upgrading their existing 4G RAN infrastructure, while providing an enhanced user experience and keeping costs under control. For instance, the introduction of 5G massive multiple input, multiple output (MIMO) and dynamic spectrum sharing between 4G and 5G can improve user throughput and rapidly expand 5G coverage. These solutions not only enhance network quality, but also serve as part of the 5G platforms addressing challenges faced by enterprises.
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.
Gartner defines communications service provider (CSP) revenue management and monetization (RM&M) as a part of a business support system (BSS). These are commercial off-the-shelf software solutions with functionality that enable CSPs to execute their revenue management (rating, charging, billing, payments, collections, partner settlement, revenue assurance and fraud management), and billing and payments associated customer care and monetization initiatives. Monetization here refers to revenue growth initiatives and activities using levers, such as solutions for mobile banking or any other new vertical, supporting as-a-service propositions and analytics enabling new business models.
Gartner defines CSP service design and orchestration (SD&O) solutions as part of operations support system (OSS). It’s a set of products/offerings that enable CSPs to design, fulfill and orchestrate services for their clients in various market segments such as consumer, enterprise and wholesale. These solutions include service design tools; policy tools; orchestration solutions; and inventories, provisioning and activation tools for use in physical, virtual, containerized and hybrid network environments.
CSP service and network assurance solutions are OSS products/offerings for use in physical, virtual, containerized and hybrid network environments that enable CSPs to assure services and networks for customers in various market segments, such as consumer, enterprise and wholesale. Offerings include service and network monitoring solutions, fault management, performance management, service quality management, incident management, and workforce management. These solutions incorporate emerging practices in assurance, such as the move toward dynamic, real-time, data-driven assurance; closed-loop; intelligent automation; AIOps; and predictive analytics. This definition does not include solutions used to assure the underlying IT infrastructure used to host network functions.
Reviews for 'Customer Relationship Management - Others'
This market covers data center network switches and the requisite management and automation platforms for them. Data center switches are Ethernet switches installed in a data center environment intended to provide connectivity for endpoints, including servers, firewalls, and Layer 4 through Layer 7 appliances and mainframes. Data center switches provide foundational connectivity mostly for compute resources in the data center. This is required to enable applications in support of business requirements. Emerging use cases that drive investments on data center networks include both AI and edge workloads.
The data center and cloud networking vendors covered in this market provide hardware and/or software solutions to deliver connectivity primarily within enterprise data centers. This includes data center core/spine switches, access switches (top of rack [ToR], leaf), virtual switching, Ethernet fabrics, network operating systems (NOSs) and network overlays, and the requisite management, automation and orchestration of those components.
The IoT mobile virtual network enabler market provides infrastructure and services that enable IoT MVNOs to deliver IoT connectivity to end users without having to develop their own infrastructure. Depending on the customers’ requirements, MVNEs can provide core network infrastructure and all business support system (BSS) and operations support system (OSS) processes. MVNEs can also provide for CRM, IoT hardware and software services (such as security, analytics and device management), managed services, or vertical IoT applications. Other capabilities of MVNE include business support processes (such as collections, settlement, sales and marketing) and regulatory advice.
Network detection and response (NDR) products detect abnormal system behaviors by applying behavioral analytics to network traffic data. They continuously analyze raw network packets or traffic metadata within internal networks (east-west) and between internal and external networks (north-south). NDR products include automated responses, such as host containment or traffic blocking, directly or through integration with other cybersecurity tools. NDR can be delivered as a combination of hardware and software appliances for sensors, some with IaaS support. Management and orchestration consoles can be software or SaaS.
An operational support system (OSS) is a set of programs that help a company in monitoring, controlling, analyzing and managing a computer network. OSS software is specifically dedicated to communications service providers and mainly used for supporting network planning, network provisioning, service fulfillment, and service assurance from a common core of service and resource management. Other functionality includes embedded analytics, correlation and aggregation, reporting, product life cycle management, multichannel support, resource and asset planning. OSS data is of strategic importance to measure the impact of operational technical processes on customer and business goals.
Security orchestration, automation and response (SOAR) solutions combine incident response, orchestration and automation, and threat intelligence (TI) management capabilities in a single platform. SOAR tools are also used to document and implement processes (aka playbooks, workflows and processes); support security incident management; and apply machine-based assistance to human security analysts and operators. SOAR solutions must provide: - Highly customizable workflow process management that enables repeatable automated tasks to be turned into playbooks that run in isolation or joined together into more sophisticated workflows. - The ability to store (locally or in a third-party system) incident management data to support SecOps investigations. - Manually instigated and automated triggers that augment human security analyst operators to carry out operational tasks consistently. - A mechanism to collate and better operationalize the use of threat intelligence. - Support for a broad range of existing security technologies that supports improved analyst efficiency and acts as an abstraction layer between the desired outcomes and the custom-made set of solutions in place in your environment.