North Highland is present in 4 markets with 5 products. North Highland has 51 reviews with an overall average rating of 4.6.
CRM and Customer Experience Implementation Services
Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.
North Highland has 1 product in CRM and Customer Experience Implementation Services market
Enterprise Architecture Tools
Gartner defines the market for Enterprise Architecture Tools as tools that allow organizations to examine both the need for, and the impact of, change. They allow users to capture the interrelationships and interdependencies within and between an ecosystem of partners, operating models, capabilities, people, processes, information, and applications and technologies. They provide a central repository to capture data and metadata about the artifacts that an enterprise cares about, and their related life cycles. Models represent the relationships between these artifacts and are themselves treated as assets that help describe and shape the future of the enterprise. EA tools provide a means to model the business and IT aspects of the enterprise in support of business outcome delivery. Doing so requires the collaboration of multiple stakeholders across the organization — each playing a different role at a different time. The models and methods used by the stakeholders will vary depending on their role and must be integrated and connected to other models to be useful. To support these needs, EA tools have two aspects. The first provides a modeling environment, along with a supporting repository. The second facilitates collaboration between a diverse group of stakeholders across the organization, right from business strategy to IT. A broad array of architectural and IT disciplines, such as business, information, solution, security, applications and infrastructure use EA tools. EA tools operate at many levels and across a wide spectrum to enable insights and support informed decision making. With such a broad array of stakeholders, EA tools must also facilitate their consumption of, and contribution to, the information contained within the repository. As they undertake their work, these users switch between an ever-expanding set of views and visual representations of the datasets contained in the repository.
North Highland has 1 product in Enterprise Architecture Tools market
Product Roadmapping Tools for Software Engineering
Product roadmapping tools for software engineering have simplified product-related communication and streamlined product management and development efforts. This document profiles selected vendors and tools that can assist with: Management of software product vision and strategy alignment Communication of ideas and requirements Decision making through an understanding of user behavior, data and analytics, priorities, and consequences Defining software features and business capabilities, and handling backlogs Planning and tracking software development releases Financial and budget management Collaboration on timelines Communication, negotiation and updates Integration planning and resource tracking Report generation and notifications Managing feedback from developers, teams and users Support for continuous development and continuous integration
North Highland has 1 product in Product Roadmapping Tools for Software Engineering market
Strategic Portfolio Management
Gartner defines strategic portfolio management (SPM) as a set of business capabilities, processes and supporting portfolio management technology. Business leaders, enterprise portfolio management office (EPMO) leaders and IT leaders require SPM to support enterprisewide strategy-to-execution alignment and adaptation. The SPM market addresses the integrated portfolio management technology needs of business leaders, EPMO leaders and IT leaders. SPM technology supports clear definition of key business strategies and desired business outcomes, and the formulation and mapping of these with key portfolio elements, such as business capabilities, investments, programs, digital and physical products, applications and projects. SPM technology allows users to create multiple portfolio and subportfolio types with focused themes, such as programs, digital products, physical products, business or IT services, projects and applications. It allows users to link and cross-reference elements in the different portfolios and subportfolios to support integrated portfolio analysis and tracking.
North Highland has 2 products in Strategic Portfolio Management market