Gartner defines the collaborative work management market as products that provide task-driven workspaces to enable end users to plan, coordinate and automate their work. These solutions provide user-friendly capabilities for work planning, in-context collaboration, content creation, workflow and automation, reporting, analytics and dashboards, as well as use-case accelerators on a platform that handles data management and administrative operations. Products in this market are defined by their purpose (work planning and execution), their target users and their broad functionality.
Knowledge Management (KM) Software enables a wide variety of operations around documents and files to optimize access and flow of information within an organization. Knowledge Management Software is compatible with multiple file types like documents, presentations, audio-video files, etc. to enable all these operations. Enterprises leverage the software to create a centralized repository of information that traditionally existed in silos. The primary function of the software is to store, retrieve, and share information across the organization in a convenient, safe, and reliable manner. Some Knowledge Management Software also provides some extended functionalities like – File Edit history, access management, and content editing capabilities.