Gartner defines observability platforms as products that ingest telemetry (operational data) from a variety of sources including, but not limited to, logs, metrics, events and traces. They are used to understand the health, performance and behavior of applications, services and infrastructure. Observability platforms enable an analysis of the telemetry, either via human operator or machine intelligence, to determine changes in system behavior that impact end-user experience such as outages or performance degradation. This allows for early, and even preemptive, problem remediation. Observability solutions are used by IT operations, site reliability engineers, cloud and platform teams, application developers, and product owners. Observability platforms are used by organizations to understand and improve the availability, performance and resilience of these critical applications and services. Investment in and successful deployment of observability platforms leads to revenue loss avoidance and enables faster product development cycles and improvements in brand perception.
Gartner defines the operations intelligence platform as a suite of development and runtime software tools that monitor, alert and support interactive decision making by providing data and analytics about current conditions. These platforms have adapters to receive and send data; event processing logic to detect threats and opportunities; rule processing; analytics; dashboards; alerting facilities; and capabilities to trigger responses in applications, devices or workflow tools. The platforms apply to the operational aspects of a business. Business operations are activities that produce, deliver or directly enable goods, services and information products. Applications built on operations intelligence platforms work at the oversight level; they do not directly control work at a detailed level.