Integrated HR service management (IHRSM) solutions provide holistic platforms to manage physical and/or virtual HR shared services operations and communications. They also deliver “content in context” to employees and managers in support of employee-related processes, policies and programs. Typical capabilities are: - Employee and manager content delivery via a portal (This could also extend to a dedicated HR portal that combines the content delivery with the other functionalities mentioned in this list.) - Content knowledge bases - Digital HR document management - Business process management (BPM) tools - Case ticketing and routing - Service-level agreement (SLA) monitoring - Employee relations support