Puzzel is present in 3 markets with 3 products. Puzzel has 16 reviews with an overall average rating of 4.5.
Contact Center Workforce Engagement Management
Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding
Puzzel has 1 product in Contact Center Workforce Engagement Management market
Contact Center as a Service
Gartner defines contact center as a service (CCaaS) as solutions offering SaaS-based applications that enable customer service departments to manage multichannel customer interactions holistically from both a customer-experience and employee-experience perspective. CCaaS solutions offer an adaptive, flexible delivery model with native capabilities across the four functional components of the technology reference model for customer service and support. CCaaS providers also offer productized integrations with partner solutions through application marketplaces.
Puzzel has 1 product in Contact Center as a Service market
Enterprise Networking and Communications - Others
Reviews for 'Enterprise Networking and Communications - Others'
Puzzel has 1 product in Enterprise Networking and Communications - Others market