Logistics benchmarking can be broadly divided into two groups: transportation rate benchmarking and logistics performance benchmarking of logistics-specific metrics. Transportation rate benchmarking compares transportation rates against the market, whereas logistics performance benchmarking compares logistics performance against other companies by using logistics-specific key performance indicators (KPIs) or metrics. Not all benchmarking service companies supply data for both or offer the same level of coverage and granularity.
Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.
Gartner defines cloud ERP services as services provided by third-party systems integrators to assess needs, implement solutions and evolve platforms that are transforming their back-office systems via the implementation of cloud-based ERP solutions. A cloud ERP solution is a set of applications (SaaS) that are sold/marketed as integrated products to support organizations. These integrated products include financial management (FM) functionality, human capital management (HCM), supply chain management (SCM) and other administrative ERP functionality.
Corporate Compliance and Oversight (CCO) tools provide the framework and support for standardization of compliance activities and automation to increase efficiency and effectiveness of compliance management programs. CCO enables a common cross-enterprise approach to IT compliance activities that most affect the regulatory oversight of corporate governance. This is done through support of the five major requirements for managing a compliance program: policy development, aggregation and normalization, control monitoring, workflow management, and case management.
Gartner defines the market for data and analytics (D&A) services as consulting and system integration (C&SI) and managed services. These services manage data for all uses (operational and analytical), and analyze data to drive business processes and improve business outcomes through more effective decision making. The core capabilities for vendor solutions in the D&A services market include: D&A strategy and operating model design Data management Analytics and business intelligence (ABI) Data science and machine learning D&A governance Program management Enterprise metadata
Gartner defines the external audit services market as professional services dedicated to providing independent evaluations of an organization’s financial statements and controls. These third-party-managed services ensure accuracy, reliability and integrity of financial reporting, while enhancing transparency. The market encompasses service providers that offer expertise in financial statement audits. Auditors’ independent assessments aid stakeholders in making informed decisions based on the financial health, regulatory reporting requirements and compliance status of the organization. This oversight minimizes financial mismanagement and fraud, thereby protecting the interests of all stakeholders involved. Audit services are regulated by professional bodies and standards boards, and auditors must adhere to strict professional standards and ethics to maintain their license and practicing rights.
Finance Transformation Implementation Consulting market is composed of firms that help finance leaders execute on predefined finance transformation strategies to improve their day-to-day operations and management practices. Service providers operating in this market demonstrate a range of project delivery capabilities – these include project management capabilities, process improvement capabilities, and technology implementation and adoption capabilities. The finance leaders most likely to engage this market are Group CFOs and Heads of Finance Transformation. This market differs from the Finance Transformation Strategy Consulting which focuses on helping CFOs and their finance organizations define strategies and execution roadmaps across multiple business-aligned, forward-looking initiatives.
Identity and access management (IAM) professional services firms deliver specific system integration, consulting (such as IAM strategy and program management) and managed services for customers seeking to select, install, configure, customize and operate IAM products and services.
Gartner defines the indoor location services market as “the hardware, software and service components that provide indoor location coordinates and services.” Indoor location solutions use differing hardware components, data collection methodologies, location data elements, location engine algorithms and architectures to achieve the core functionality of the indoor location market. Solutions look to provide the location of a static/mobile asset or person, as defined by the needs of the specific vertical market.
Innovation management tools market help organizations manage the flow of ideas from initial concept generation to final value realization or commercial exploitation. They support diverse methods to generate ideas, both internally or externally; to prioritize and select ideas; to act on selected ideas; to observe and measure activity and impact; and to operate innovation programs at scale. Product capabilities include trendspotting, crowdsourcing, brainstorming or hackathons; stage-gate automation for idea evaluation and selection; and ways to manage a portfolio of active ideas (including idea execution to bring ideas to realization via project or product management).
Gartner defines Integrated risk management (IRM) as the combined technology, processes and data that serves to fulfill the objective of enabling the simplification, automation and integration of strategic, operational and IT risk management across an organization.
Internal audit services are a systematic and independent evaluation of an organization's operations, internal controls, risk management and governance processes. It is conducted by an internal audit team or in combination of co-sourced and outsourced teams, which operates independently and reports directly to the board of directors or an audit committee. The auditing team also ensures through their assessment that organization adheres to applicable policies, procedures, laws, regulations, and industry standards, along with identifying gaps and making recommendations for their improvements. Furthermore, organizations periodically undertake EQA to assure stakeholder that their internal auditing services are in line with professional standards.
This market is focused on the full life cycle of Oracle application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the Oracle portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.
Gartner defines Oracle Cloud Application (OCA) services as only those services associated with the products under Oracle Cloud Applications, also known as SaaS. This means consultancy, migration, implementation, ongoing services, postimplementation evolution and optimization services. To qualify, each vendor project must have an “anchoring” OCA product from at least one of the following Oracle “Fusion” solutions: - Advertising and customer experience (ACX) - Industry applications (IA) - Enterprise resource planning (ERP; includes the previous EPM applications) - Human capital management (HCM) - Supply chain management (SCM)
Security certification services are used to provide assurance that products and services meet minimum standards of due care related to security programs and practices. These services include certification and attestation against voluntary or mandated standards and guidance, the most common of which are the: • International Organization for Standardization (ISO) 27001 • Payment Card Industry (PCI) Data Security Standard (DSS) • Health Information Trust Alliance (HITRUST) • Health Insurance Portability and Accountability Act (HIPAA) • Health Information Technology for Economic and Clinical Health (HITECH) • Cloud Security Alliance (CSA) Security, Trust and Assurance Registry (STAR) • System and Organization Control (SOC) 2
Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization and the building of new transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits. PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It makes primary use of cloud-native tools and manages IT operations in the public cloud. It encapsulates cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.
This market is focused on the full life cycle of SAP application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the SAP portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.
Gartner defines the SAP S/4HANA Application Services as: assessment, implementation and applications management services. Assessment services are discrete, project based services to assess the impact of either a new SAP S/4HANA implementation or a migration from a legacy platform(s) to SAP S/4HANA. These services include consulting and potentially Proof of Concept, and covers the analysis of all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Implementation services are discrete, project-based implementations of SAP S/4HANA applications without ongoing management responsibilities. These services include consulting, development and integration services, and covers all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Management services are ongoing services focused on SAP S/4HANA applications that are provided as part of a multiyear-based agreement and managed against defined quality metrics.
Security consulting firms are advisory and consulting services (see 'Definition: Cybersecurity' ) related to information and IT security design, evaluation and recommendations. These services are procured by various stakeholders in an organization, including boards of directors, CEOs, chief risk officers (CROs), chief information security officers (CISOs), chief information officers (CIOs), and other business and IT leaders for the purpose of obtaining and ensuring acceptable risk levels for a specific client organization.
Supply chain strategy and planning consulting is a subset of corporate strategy consulting. Gartner defines the latter as “strategic advisory services that analyze risks and opportunities for clients, working with them to develop a detailed strategic roadmap. They focus on cross-functional client issues, including innovation, digital, regulatory, sustainability, growth, transformation, postmerger and postacquisition integration, supply chain management and transfer pricing strategies that precede configuration of ERP or other software”. Supply chain operations consulting is a specialized form of business operations consulting, which Gartner defines as “transformation advisory services that improve quality and efficiency for business operations in an organization. These include process reengineering, improvement, optimization and standardization aligned with business strategy”
Tax software solutions help businesses manage and file their taxes, stay compliant with tax laws and regulations, and reduce the risk of errors and penalties. The primary functions of tax software include calculating tax liability, generating tax forms and reports, and electronically filing taxes with domestic and cross-border tax authorities. It includes collaboration tools to allow tax teams to work together on tax preparation and filing and can be integrated with other applications to streamline the tax compliance process. Additionally, the software can be an integrated compliance suite or specific to individual processes such as provision, indirect tax, and transfer pricing.
Workday has two primary product offerings: Financial Management (FM) and Human Capital Management. At this point, Workday has risen to become a leading vendor in this particular sector of the software market. Workday initially released its Financial Management offering in 2008, and often sells it together with HCM. However, market adoption of Workday FM has been much slower than HCM, largely due to the slower takeup of SaaS in the finance domain. Also, to date, the majority of customers have been based in North America, although Workday FM is starting to gain ground in other geographies. This manifests a service provider market that is still in its early stages, compared with HCM services. Workday services are life cycle services provided by third-party service providers, focused on the adoption and support of Workday applications.