Resolve is present in 2 markets with 2 products. Resolve has 53 reviews with an overall average rating of 4.5.
AI Applications in IT Service Management
Gartner defines AI applications in IT service management as tools that augment and enhance IT service management (ITSM) workflows using AI. These analyze ITSM data and metadata (primarily found in ITSM platforms) to provide intelligent advice and actions on ITSM practices and workflows, such as IT service desk and support activities. This software can either be a stand-alone product, features extending an ITSM platform or an add-on to an ITSM platform. AI features enable I&O teams to optimize IT support and service management processes (such as incident and problem management) through insight and automation. This can lead to tangible reduction in costs, such as labor savings by handling support issues and requests automatically, faster resolutions, and improved accuracy in triage, categorization and expert identification. In addition to addressing overheads, AI solutions can improve the employee-facing user experience and enhance IT’s relationship with the business consumer. Some features, such as intelligent risk advisory, can help I&O leaders reduce disruptions and provide reliable IT services.
Resolve has 1 product in AI Applications in IT Service Management market
Service Orchestration and Automation Platforms
Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solutions that empower organizations to manage and automate their entire technology stack, including workloads, workflows, resource provisioning and data pipelines. SOAPs empower infrastructure and operations (I&O) leaders to streamline and accelerate the delivery of business services. These platforms integrate workflow orchestration, workload automation and resource provisioning across an organization’s hybrid IT landscape. By automating and optimizing these processes, SOAPs enable organizations to rapidly deploy workloads, enhance operational efficiency and achieve significant cost savings while ensuring high availability and business continuity. SOAPs enhance traditional workload automation by supporting use cases in data pipelines, cloud-native infrastructures and application architectures. They complement and integrate with DevOps toolchains, enabling organizations to achieve customer-centric agility, reduce costs, improve operational efficiency and establish standardized processes across their entire IT landscape.
Resolve has 1 product in Service Orchestration and Automation Platforms market