Digital employee experience (DEX) management tools measure and continuously improve the performance of and employee sentiment toward company-provided technology. Near-real-time processing of aggregated data from endpoints, applications, employee sentiment and organizational context surfaces actionable insights and drives self-healing automations, optimized support and employee engagement. Insights and self-healing can enhance employee interactions with self-service portals and chatbots. They also help IT support, asset management, procurement and other teams whose work depends on reliable information.
Gartner defines digital experience monitoring (DEM) tools as those that measure the availability, performance and quality of the user experience (human user or digital agent) of critical applications. This can include internal users (employees and contractors), external users (customers and partners) or a digital agent connecting to an API. In addition to performance, DEM technologies enable observability of user behavior and journey based on their interaction with applications.
Gartner defines the enterprise wired and wireless LAN infrastructure market as wired and wireless networking hardware and the related network software. Related components of the solution include enterprise switches, access points and the requisite tools to secure, manage, test and optimize the network infrastructure that provides connectivity for users, devices and applications that may reside on the network or on other networks. Enterprises in all vertical markets use enterprise wired and wireless networks to connect and transport data for fixed and end-user devices to applications that may be local or remote to the physical end user. In addition to physical connectivity, these solutions provide the following capabilities in diverse markets, including the ability to: 1. Discover, identify, secure, manage and segment Internet of Things (IoT)/operational technology (OT) devices 2. Support, test and maintain network infrastructure components 3. Provide a resilience infrastructure 4. Secure the network infrastructure 5. Provide scalability and flexibility for management and control plane communication processes 6. Provide no-touch/low-touch Day 2 environment
Reviews for 'IT Infrastructure and Operations Management - Others'
Infrastructure monitoring tools capture the health and resource utilization of IT infrastructure components, no matter where they reside (e.g., in a data center, at the edge, infrastructure as a service [IaaS] or platform as a service [PaaS] in the cloud). This enables I&O leaders to monitor and collate the availability and resource utilization data of physical and virtual entities — including servers, containers, network devices, database instances, hypervisors and storage. These tools collect data in real time and perform historical data analysis or trending of the elements they monitor.
Integrated systems combine server, shared storage and network devices, along with management software and support in a preintegrated stack. The integrated system market has four segments: integrated infrastructure system, integrated reference architecture, integrated stack system and hyperconverged infrastructure (HCI) segment. The overall HCI segment is further subdivided into Hyperconverged Integrated Systems (HCIS), which provides both software and hardware in an appliance model and the software only segment in which vendors provide the Hyperconverged software. This is then integrated with HW by a reseller or the end customer.
Gartner defines SD-WAN as functionality primarily used to connect branch locations to other enterprise and cloud locations. SD-WAN products provide dynamic path selection based on business or application policy, routing, centralized orchestration of policy and management of appliances, virtual private network (VPN), and zero-touch configuration. SD-WAN products are WAN transport/carrier-agnostic and create secure paths across physical WAN connections. SD-WAN products replace traditional branch routers and enable connectivity between enterprise branch locations as well as the cloud. They facilitate WAN connectivity’s evolution from Multiprotocol Label Switching (MPLS)-centric to public internet-centric in support of enterprise traffic shifts from private data centers to public cloud and SaaS.
Gartner defines WAN optimization tools as products that improve the performance of applications running across the WAN as well as reduce WAN service expenses. WAN optimization solutions continue to evolve, and now support four high-level needs: improving the response times for users of business-critical applications over WAN links or mobile connections; assisting in maximizing ROI for WAN bandwidth; optimizing data-center-to-data-center (DC-to-DC) traffic for faster storage replication and synchronization; and assisting in directing traffic across multiple WANS, such as a hybrid WAN or public cloud connectivity.