Gartner define this, market which includes mobile and fixed wireless broadband internet access services based on the 5G standard developed by the 3rd Generation Partnership Project (3GPP). Cellular carriers, in turn, deliver 5G services using low-, mid- and high-frequency licensed spectrum bands. Enterprise customers purchase 5G services for two primary use cases: (1) Fixed wireless access (FWA) for locations such as branch offices. FWA services can offer unlimited data usage, but more typically they offer access setting monthly data usage thresholds, after which data bandwidth is throttled down until the end of the month. (2) Internet access for mobile users. Smartphone 5G services are typically sold as a bundle of data, messaging and voice, with the voice portion predominantly based on 4G LTE. These services can be assessed for their geographic reach, performance, price, service plan features, service-level agreements (if available), customer support/management and connection security.
The global enterprise mobile service market includes offerings that meet domestic and international mobile services requirements for organizations with more than 1,000 employees. This market includes mobile services for voice, messaging and data access for enterprise-grade applications. It covers 2G, 3G (see Note 1), 4G and 5G services used via basic phones and smartphones, cellular-enabled tablets and laptops, and mobile hot spots. Additional capabilities may include managed mobility solutions.
Gartner defines managed IoT connectivity services as a market that enables connectivity, data collection and analysis, and additional decision services that are necessary for connected solutions. For large organizations, managed IoT connectivity services are normally delivered fully managed, including dedicated help desk and project and service management capabilities. For midsize and small organizations, they are frequently delivered as a self-service provided through an IoT connectivity management portal, including Level 2 and Level 3 back-office support. Connections can use various technologies. Connections can be cellular (2G, 3G, 4G/LTE and 5G); satellite, low-power wide-area (LPWA) networks (3GPP and non-3GPP); and managed field-area networks (FANs). Public hot spots are not part of the scope. Managed IoT connectivity services also enable businesses and IoT providers to collect, analyze and interact with data streams, thus providing businesses with the ability to monitor, manage and control (manually and through automation) assets associated with business processes. This includes connected consumer, commercial or industrial products. Additionally, managed IoT connectivity services may encompass integrated and managed IT infrastructure and systems, operational technology (OT) infrastructure and systems, software, network services (connectivity), and IT services. Managed IoT connectivity services are a solution element within the broader solution sets of digital businesses and OT systems in enterprise environments.