BaaS providers deliver data protection as a service by hosting the backup software and the primary backup repository in privately operated or public cloud data centers. The backup infrastructure, including backup software and backup servers and storage, is managed by the BaaS provider. Customers are still responsible for implementing backup policies and performing recovery tasks, but they are not responsible for the day-to-day maintenance and operation of the backup system. BaaS providers primarily protect VMs, databases and files in addition to SaaS applications such as Microsoft 365 and Salesforce. Some vendors also offer backup of endpoints.
Gartner defines enterprise backup and recovery software solutions as technology that captures a point-in-time copy (backup) of enterprise data in on-premises, hybrid, multicloud and software as a service (SaaS) environments. These solutions write this data to one or more secondary storage targets for the primary purpose of recovering it in case of loss. Protecting and recovering business application data, irrespective of the underlying infrastructure type and its location, is more important than ever. As enterprises move toward more complex environments that include large and expansive amounts of business-critical data, enterprise backup and recovery software solutions protect these workloads, whether they reside in on-premises, hybrid, multicloud or software as a service (SaaS) environments. These solutions are vital to organizations’ ability to recover data following events that cause it to become inaccessible. Whether such an event is accidental, malicious or environmental, organizations use these solutions to recover and restore access to the affected data accurately and efficiently. Solutions must offer effective capabilities to simplify the management of data protection across complex enterprise environments. They must also ensure reliable recovery not just from accidental or operational errors but also from data loss arising from constantly changing threats, and expedite and orchestrate data recovery responses to traditional disaster and ransomware events.
IT Resilience Orchestration (ITRO) solutions are chiefly aimed at helping to improve the reliability, speed and granularity of workload recovery due to unplanned outages by automating disaster recovery (DR) processes while lowering costs of DR exercising and DR operations staff. Gartner’s ITRO definition focuses on tools that support a majority of these capabilities: • Automated failover, failback and availability/continuity management • Replication and orchestration • Discovery, dependency mapping and workload analysis • DR management and run book creation • Reporting and validation of recovery capability