Gartner defines custom software development (CSD) services as the professional services engaged by organizations to design, build, modernize or iterate custom applications and software products to meet their unique business needs. CSD services entail gathering business requirements and coding applications from inception, building applications on a platform as a service (PaaS), or assembling applications from existing web services or other reusable pieces of code. Services marketed as “software product engineering” or “digital product development” likely fall under the CSD services category as defined by Gartner. These solutions are typically not available as commercial off-the-shelf (COTS) products and require custom development.
IT Security refers to products and services that protect digital systems and data from cyber threats and unauthorized access. This category includes markets that focus on network security, identity management, data protection, and cloud security, enabling organizations to reduce risk, ensure compliance, and operate securely in a digital world.
Gartner defines the Microsoft 365 implementation and support services market as services provided by third-party systems integrators to support deployment, consolidation, management and optimization of Microsoft tools like Outlook, SharePoint, Teams, collaboration platforms and Copilot. Microsoft 365 solutions address clients’ critical considerations, such as security, compliance, integration and life cycle management. In addition, these service integrators also provide readiness assessment, user directory preparation, network remediation, data migration, system integration, risk mitigation and organizational change management activities. Enterprises are increasingly prioritizing productivity and collaboration tools to boost operational efficiency and streamline daily operations. They use Microsoft 365 solutions to enhance productivity and enable seamless collaboration across their organization. Many organizations face significant challenges in the effective implementation and continuous support of Microsoft 365 solutions. They are increasingly in search of effective implementation and support partners as the needs of business drive organizations to use Microsoft 365. Need for Microsoft 365 services may vary for each organization, but service providers should at least cover the following areas, providing management, operations and support across these key activities: M365 tenant administration M365 service configuration M365 service administration M365 user administration Monitoring and reporting Incident management Coordination and integration