Sestek is present in 2 markets with 2 products. Sestek has 5 reviews with an overall average rating of 5.
Speech Analytics Platforms
The market for SA platforms in customer service and support is an application that analyzes speech content in customer interactions in real time and postcontact. Vendors providing these services offer the following solutions: -Transcription and metadata for traits of the interaction, including sentiment analysis -Interface for designing workflows and visualizing data -Storage and flexible deployment options -Ability to customize speech models, encrypt and redact sensitive data, and integrate with the enterprise ecosystem. Informed application of SA technology capabilities will help customer service and support leaders monitor and evaluate customer interactions to improve customer and employee experience. SA platforms can either be stand-alone analytics platforms with integration capabilities or can be included natively as part of broader customer engagement suites.
Sestek has 1 product in Speech Analytics Platforms market
Speech-to-Text Solutions
Gartner defines speech-to-text (STT) platforms as business applications that process speech content, either live or in batch to produce: A transcript of the conversation Metadata about the call, the callers, attributes of call, emotional context Value-added services (e.g., biometric, legal) Workflow tools to support downstream work (e.g., intent detection, CRM updates) The capabilities of STT solutions vary. At a minimum, providers can offer a set of generic APIs with no tailored industry offering. More advanced solutions support complex deployments of edge technologies tailored to specific industries such as medical and legal. As natural language experiences are rapidly adopted by customers, users and employees, STT solutions must address a number of deployment configurations and be tailored for end-user domain knowledge to improve their accuracy.
Sestek has 1 product in Speech-to-Text Solutions market