The global enterprise mobile service market includes offerings that meet domestic and international mobile services requirements for organizations with more than 1,000 employees. This market includes mobile services for voice, messaging and data access for enterprise-grade applications. It covers 2G, 3G (see Note 1), 4G and 5G services used via basic phones and smartphones, cellular-enabled tablets and laptops, and mobile hot spots. Additional capabilities may include managed mobility solutions.
Gartner defines global WAN services as POP-based services supporting multiregional corporate networks across geographies. These services address enterprise challenges such as changing working practices, accelerating digital and cloud transformations, and improving the agility of enterprise networks. Providers own and operate their own global core networks and sell directly to the client. Services include transport-centric/unmanaged, managed, co-managed, or network as a service via a monthly recurring fixed or usage-based model. Core transport services are often complemented by ancillary services like carrier-based cloud interconnect, managed SD-WAN, SASE or managed dual-vendor SASE with SD-WAN paired with SSE security. Services are measurable and consumable through web-based customer interfaces via portals and programmable APIs.
Gartner defines managed hybrid cloud hosting (MHCH) as a standardized, productized offering that combines a cloud-enabled system infrastructure platform — consisting of a pool of compute, network and storage hardware — with cloud infrastructure framework software to facilitate self-service and rapid provisioning. In addition to offering this service from cloud infrastructure located in its own data center, the provider must offer a choice of using a hyperscale public infrastructure as a service (IaaS) provider or an Asian country-specific, large-scale IaaS provider. The infrastructure platform should be located both in a service provider's data center for the cloud-enabled system infrastructure (CESI) platform and in an Asia country for the public IaaS platform. It also requires the use of a standardized deployment across all service provider customers and leverages a single codebase.
Gartner defines managed IoT connectivity services as a market that enables connectivity, data collection and analysis, and additional decision services that are necessary for connected solutions. For large organizations, managed IoT connectivity services are normally delivered fully managed, including dedicated help desk and project and service management capabilities. For midsize and small organizations, they are frequently delivered as a self-service provided through an IoT connectivity management portal, including Level 2 and Level 3 back-office support.
Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization and the building of new transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits. PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It makes primary use of cloud-native tools and manages IT operations in the public cloud. It encapsulates cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.