Stefanini is present in 3 markets with 3 products. Stefanini has 113 reviews with an overall average rating of 4.3.
Enterprise Conversational AI Platforms
Gartner defines the enterprise conversational AI platform market as the market for software platforms used to build, orchestrate and maintain multiple use cases and modalities of conversational automation. The enterprise conversational AI platform consists of: A capability layer providing runtime capabilities that include: Natural language understanding (NLU), Dialogue management, Channel integration, Back-end integration, Access control for platform users, Life cycle management; A tooling layer geared toward business users that includes: A no-code environment for building and maintaining applications, Analytic tools for understanding dialogue flows, NLU intent and entity tuning tools, A/B flow testing tools.
Stefanini has 1 product in Enterprise Conversational AI Platforms market
Outsourced Digital Workplace Services
Gartner defines the outsourced digital workplace services market as the capabilities required of a provider to deliver consulting, implementation, or support services to end users of technology who utilize end-user devices or applications to conduct business. Services offered in the outsourced digital workplace services (ODWS) market include integrated and ubiquitous digital workplace (DW) services to employees to increase their engagement, productivity and digital dexterity in support of the organization’s digital business strategy.
Stefanini has 1 product in Outsourced Digital Workplace Services market
Service Integration and Management Services
Service integration and management (SIAM) refers to the provision of technology consulting, project implementation and operational management services across multiple external and internal IT and business process service providers. These services coordinate and integrate service delivery and the alignment of service management processes. The goal of SIAM is to achieve seamless end-to-end service outcomes with a single point of accountability in a multisourced IT services environment or ecosystem. SIAM services can also be delivered internally; however, in this context, we cater to SIAM functions delivered by external SIAM providers. SIAM is typically used in multisourced infrastructure and application outsourcing initiatives. It also applies to business process outsourcing (BPO) and can integrate other business functions such as finance and HR. Consumers of SIAM who want to achieve seamless end-to-end service outcomes from the SIAM provider relinquish the responsibility of managing service delivery quality, resulting in a hybrid IT services ecosystem. A SIAM provider is usually a third party contracted by an organization to act as its agent for coordinating and connecting services and sources in an environment that uses a neutral third party (internal and external) for IT and business process services delivery. The SIAM provider has a direct contractual relationship with the organization rather than with the external sources engaged (as it would under a prime or general contractor arrangement).
Stefanini has 1 product in Service Integration and Management Services market