Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.
Reviews for 'Customer Relationship Management - Others'
Gartner defines the enterprise wired and wireless LAN infrastructure market as wired and wireless networking hardware and the related network software. Related components of the solution include enterprise switches, access points and the requisite tools to secure, manage, test and optimize the network infrastructure that provides connectivity for users, devices and applications that may reside on the network or on other networks. Enterprises in all vertical markets use enterprise wired and wireless networks to connect and transport data for fixed and end-user devices to applications that may be local or remote to the physical end user. In addition to physical connectivity, these solutions provide the following capabilities in diverse markets, including the ability to: 1. Discover, identify, secure, manage and segment Internet of Things (IoT)/operational technology (OT) devices 2. Support, test and maintain network infrastructure components 3. Provide a resilience infrastructure 4. Secure the network infrastructure 5. Provide scalability and flexibility for management and control plane communication processes 6. Provide no-touch/low-touch Day 2 environment
All unified communications (UC) solutions are intended principally to improve user productivity and enhance business processes that relate to communications and collaboration. Gartner defines UC solutions — equipment, software and services — as offerings that facilitate the use of multiple enterprise communications methods to achieve those aims. UC solutions integrate communications channels (media), networks and systems, as well as IT business applications, and, in some cases, consumer applications and devices. UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The UC solutions that enterprises deploy range from stand-alone suites from single vendors, to integrated applications and platforms from multiple vendors. UC is often deployed to extend and add functionality to established communications investments.