Subex is present in 4 markets with 4 products. Subex has 15 reviews with an overall average rating of 4.2.
AI in CSP Customer and Business Operations
Gartner defines the market of AI in communications service provider (CSP) customer and business operations as commercial off-the-shelf (COTS) products. They are either capabilities embedded in CSP-specific operational technology (OT) applications (such as channels, CRM and other business support system [BSS] applications) or industry-agnostic horizontal applications delivering AI/machine learning (ML)-based customer and business operations in CSPs. CSP customer and business operations refer to marketing, sales, customer acquisition, customer journey, billing and revenue management, revenue assurance, and related risk management. The scope of AI products covers data readiness, life cycle management of algorithms and their application to CSP customer and business operations. AI in CSP customer and business operations helps CSPs utilize AI/ML to generate insights and automate business processes across a wide range of customer and business operations areas. These areas include marketing, sales, configure-price-quote (CPQ), order management, product management, billing and revenue management, customer journey and care, revenue assurance, and fraud/risk management. An example can be intelligent chatbots utilizing natural language processing for customer interaction use cases to automate call center operations. These products assist with insights and automation and help CSPs manage the life cycle of AI/ML algorithms, gradually enabling ModelOps/AIOps.
Subex has 1 product in AI in CSP Customer and Business Operations market
Data Science and Machine Learning Platforms
Gartner defines a data science and machine learning platform as an integrated set of code-based libraries and low-code tooling that support the independent use by, and collaboration between, data scientists and their business and IT counterparts through all stages of the data science life cycle. These stages include business understanding, data access and preparation, experimentation and model creation, and sharing of insights. They also support machine learning engineering workflows including creation of data, feature, deployment and testing pipelines. The platforms are provided via desktop client or browser with supporting compute instances and/or as a fully managed cloud offering. Data science and machine learning (DSML) platforms are designed to allow a broad range of users to develop and apply a comprehensive set of predictive and prescriptive analytical techniques. Leveraging data from distributed sources, cutting-edge user experience, and native machine learning and generative AI (GenAI) capabilities, these platforms help to augment and automate decision making across an enterprise. They provide a range of proprietary and open-source tools to enable data scientists and domain experts to find patterns in data that can be used to forecast financial metrics, understand customer behavior, predict supply and demand, and many other use cases. Models can be built on all types of data, including tabular, images, video and text for applications that require computer vision or natural language processing.
Subex has 1 product in Data Science and Machine Learning Platforms market
Online Fraud Detection
Gartner defines the OFD market as the market for solutions that detect and prevent fraudulent actions within digital channels (browsers and mobile apps). OFD solutions provide a spectrum of capabilities within digital channels to prevent direct and indirect financial losses and to mitigate risks. Their core capabilities: Mitigate the activity of malicious automated bots; Detect account takeover (ATO) attacks and trigger remedial actions; Detect fraudulent activity in high-risk events along the digital customer journey, such as when customers make payments, transfer funds, perform account management actions or access personally identifiable information (PII).
Subex has 1 product in Online Fraud Detection market
User Authentication
Gartner defines user authentication as the journey-time process that provides credence in a claim to an identity established for a person for access to digital assets. User authentication is delivered by some combination of (a) an authenticator, (b) signals evaluation and (c) an authentication decision point, which may be from different vendors. User authentication is used to provide credence in an identity claim for a person already known to an organization. The credence must be sufficient to bring account takeover (ATO) risks within the organization’s risk tolerance. User authentication is foundational to and protects the value of other functions with an organization’s identity fabric, namely: runtime authorization, especially segregation of duties (SOD); audit (individual accountability); and identity analytics.
Subex has 1 product in User Authentication market