Browse Tata Consultancy Services (TCS) Reviews

“Application testing services” is a comprehensive term for the verification and validation services that support quality control and quality assurance (QA) of clients’ applications. Verification assesses whether a product/application or service complies with regulations, requirements, specifications or enforced constraints. Validation typically involves engagement with external customers to confirm suitability and acceptance. Infrastructure testing services, mobile device testing and software testing tools created for the market by independent software vendors (ISVs) are not included in this definition.

• TCS MasterCraft
  4.5

  24 Reviews
• TCS Assurance Services
  4.7

  7 Reviews

This market focuses on EA consulting services that help clients deliver business-outcome-driven EA. EA consultancies are professional services providers that have a primary focus (that is, skills, investments, revenue and service offerings) on providing organizations with the tactical and strategic services to help them to define, develop and execute their EA initiatives. Business-outcome-driven EA is a practical approach to supporting EA that focuses on delivering business and IT leaders with signature-ready and actionable recommendations for adjusting policies and projects to achieve target business outcomes, based on the business direction and relevant business disruptions

• TCS Business-Outcome-Driven Enterprise Architecture Consulting Services
  5.0

  1 Review

Gartner defines the customer relationship management (CRM) and customer experience (CX) implementation service market as project-based services to help clients develop a CX strategy and transform a customer relationship with consulting expertise. Providers in this market design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations, and they focus on interactions with customers, including commerce transaction enablement.

• TCS CRM and Customer Experience Implementation Services
  4.2

  17 Reviews

Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.

• TCS HOBS
  4.2

  32 Reviews

Gartner defines Cloud ERP services as services provided by third-party systems integrators to assess needs, implement solutions and evolve platforms that are transforming their back-office systems via the implementation of cloud-based ERP solutions. A cloud ERP solution is a set of applications (SaaS) that are sold/marketed as integrated products to support organizations. These integrated products include financial management (FM) functionality, human capital management (HCM), supply chain management (SCM) and other administrative ERP functionality.

• TCS Cloud ERP Services
  4.3

  3 Reviews

Gartner defines custom software development (CSD) services as those that develop software in rapid increments and iterate custom applications and software products to meet an organization’s unique business needs. CSD services entail gathering business requirements and coding applications from inception, building applications on a platform as a service (PaaS), or assembling applications from existing web services or other reusable pieces of code. Services marketed as “software product engineering” or “digital product development” are likely to be examples of the category Gartner defines as CSD services.

• TCS Custom Software Development Services
  4.6

  8 Reviews

Reviews for 'Customer Relationship Management - Others'

• TCS Salesforce Application Services, Worldwide
  4.0

  2 Reviews

DCO/HIMS is composed of the following Data center outsourcing services: Managed services for traditional data center (DC) environments: Mainframe managed services ERP hosting managed services Managed servers and network equipment Managed services for hosted and private cloud infrastructure Managed services for public cloud and edge environments: Hybrid infrastructure managed services Data center consolidation and transformation services Cloud migration services This complex set of data center capabilities and services is increasingly based on managed virtual private cloud services plus hyperscale public cloud services. It is managed via a mix of remote infrastructure management (RIM) services leveraging traditional tools, cloud management platforms (CMPs), and intelligent automation and/or hyperautomation.

• TCS Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide
  4.4

  109 Reviews

Gartner defines the market for data and analytics (D&A) services as consulting and system integration (C&SI) and managed services. These services manage data for all uses (operational and analytical), and analyze data to drive business processes and improve business outcomes through more effective decision making. The core capabilities for vendor solutions in the D&A services market include: D&A strategy and operating model design Data management Analytics and business intelligence (ABI) Data science and machine learning D&A governance Program management Enterprise metadata

• Tata Consultancy Services Data and Analytics Services
  4.6

  79 Reviews

Gartner defines digital experience (DX) services as those services that design, deliver and optimize digital experiences across customer, employee and citizen journeys using technology solutions. The services involve design, solution implementation, content management services, marketing services and ongoing operations. The digital experience solution is delivered through a combination of technologies and services working together to deliver the desired experience outcomes.

• TCS Digital Experience Services
  5.0

  4 Reviews

Reviews for 'ERP and Corporate Management - Others'

• TCS Microsoft Dynamics Application Services, Worldwide
  5.0

  1 Review

Gartner defines enterprise agile planning (EAP) tools as products that enable organizations to scale their agile practices to support a holistic enterprise view. These tools act as a hub for defining, planning, managing and deploying work. They also serve as an information hub for the disparate islands of metrics from the full life cycle. Just as agile is an evolution of development methodologies, EAP tools are an evolution of project-/team-centric tools. They support a business-outcome-driven approach to managing the full life cycle of agile product delivery at scale. EAP tools in this market combine data from multiple sources to enable: - Monthly, weekly and even daily incremental value delivery based on business outcomes - Support for enterprise agile frameworks like Scaled Agile Framework (SAFe) - Product roadmapping - Management of strategy, investments and objectives - Increased visibility into the flow of work - Management of work backlogs - Collaboration capabilities for individuals and teams - Management of cross-team dependencies - Release planning and forecasting - Visibility into the financial aspects of the work being done

• Jile
  4.5

  25 Reviews
• TCS MasterCraft
  4.0

  8 Reviews

Enterprise IT sustainability services are those that actively enable the organization’s environmental, social and governance (ESG) goals. The purpose of these services is to help customer organizations achieve sustainable goals. Sustainable IT services consist of the following three capabilities and delivery models: 1) Sustainability consulting for IT services: Sustainability consulting for IT services is composed of insights and advisory to help organizations plan, execute, monitor and assess sustainability strategies and initiatives to meet their sustainability goals. 2) IT services that enable sustainability: The IT services that enable the organization’s sustainability goals are considered sustainable IT services. Services that contribute to the organization’s sustainability goals may include energy-saving measures, carbon reduction or waste management, for example. These may be bundled as a part of existing IT services or can be provided separately. Organizations that are heavily focused on sustainability see this as an integral component of their IT service requirements. It can even be provided as a point solution, such as for monitoring waste, monitoring pollution, or controlling and monitoring power usage. 3) Sustainable IT innovation services: These services include co-creation with clients and the ecosystem to design new IT products or services that enable the organization’s sustainability goals. Such services can result in unique intellectual property (IP) or patents for specific outcomes.

• TCS Enterprise IT Sustainability Services
  4.0

  1 Review

Gartner defines finance and accounting (F&A) business process outsourcing (BPO) as the use of digital F&A technology solutions and managed services supplied by a third-party service provider. F&A BPO services provide transformation expertise and technology solutions that meet finance departments’ requirement to move from labor-intensive service delivery models to automation-intensive models supporting the digital transformation of finance operations. F&A BPO providers offer processing services and technology solutions for purchase to pay (P2P), order to cash (O2C) and record to report (R2R). BPO providers meet finance buyers’ needs to address improving process maturity at a competitive price. Providers offer processing and technology services to improve P2P, O2C and R2R processes, which offer buyers the ability to purchase transformation expertise and technology solutions to help their finance operations mature. At minimum, an F&A BPO provider processes finance activities on behalf of its customers via a delivery center network, often in low-cost locations, passing on cost savings in the form of labor arbitrage. Mature BPO offerings move beyond labor arbitrage efforts and offer buyers end-to-end intelligent processing capabilities through either proprietary or partner technology ecosystems, which are often cloud-based and are focused on reducing human dependencies in process workflows. Buyers benefit from these types of agreements by maturing their processes and adopting technologies that require minimum human intervention.

• TCS Finance and Accounting Business Process Outsourcing Services
  4.1

  28 Reviews

Gartner defines global retail core banking (GRCB) as a back‐office banking system that both processes daily transactions and posts updates to accounts and other financial records. Core banking systems (CBSs) typically include deposit, loan and credit processing capabilities with interfaces to general ledger systems and reporting tools. This Magic Quadrant assesses vendors on the multicurrency products they offer in support of the bank’s financial transaction management in the retail banking market.

• TCS BaNCS
  4.2

  50 Reviews

Identity and access management (IAM) professional services firms deliver specific system integration, consulting (such as IAM strategy and program management) and managed services for customers seeking to select, install, configure, customize and operate IAM products and services.

• TCS IAM Professional Services
  4.3

  3 Reviews

Gartner defines IT Services for Communication Service Providers (ITS-CSP) as multivendor IT services CSPs buy to: ■ Enable solutions to their customers, particularly enterprises ■ Transform their customer, partner, workforce, service or infrastructure management IT must deliver a cloud-first, agile, automation- and intelligence-based “digital factory” that can support broader corporate goals of product diversification, innovation, revenue growth and improved digital customer journeys. Geopolitical issues, ecosystems, transparency, trust and security are mission-critical in the uncertain world and add to the factors affecting CSPs’ competitiveness. Communications service providers want to buy and understand business outcomes over technology. They want their IT service partners to have a personal investment. CIOs in large CSPs would like to work with a smaller number of more strategic IT service partners. At the same time, business unit leaders also want to speed up their initiatives, creating possibilities for IT service providers. CSPs want help with revenue growth from enterprises, including joint go-to-market and new digital technology capabilities from IT service providers. Communications service providers expect cost-efficiency from automation, from IT enabling their networks and from using more cloud-delivered software capability. All this is underpinned by the CSP’s desire to run data-focused businesses, including digital key performance indicators (KPIs).

• Tata Consultancy Services (TCS) IT Services for Communications Service Providers, Worldwide
  4.7

  37 Reviews

Gartner's view of the market is focused on transformational technologies or approaches delivering on the future needs of end-users. It is not focused on the market as it is today. Gartner defines the Life Insurance Policy Administration Systems market as the purchase of Policy Administration Systems (PAS) that enable life insurers or pension providers to manage the entire life cycle of life insurance policies or pension products. In this research, we will use the term 'life insurance policy administration systems' to cover life insurance and pension products. Some of these systems will focus on specific insurance segments only, such as individual life or group pensions, while others are capable of managing different lines of business (LOBs).

• TCS BaNCS
  2.8

  4 Reviews

A life insurance policy administration system is a software that enables insurers to manage a range of group or individual life, annuity and pension products. A PAS supports the entire life insurance value chain, from product and business configuration through new business processing, policy issuance, ongoing policy administration and claims. A life insurance PAS consists of a set of core components. * Product Development and Maintenance * Quotes/Illustrations * New Business * Manual Underwriting * Billing * Customer Management * Ongoing Policy Administration * Claims

• TCS BaNCS
  5.0

  1 Review

The market for manufacturing execution systems/manufacturing operations management (MES/MOM) implementation services is more complex, in technological terms, than that for traditional enterprise system integration services. Compared with implementations of other enterprise applications, MES/MOM implementations tend to vary from industry to industry and from company to company. In some cases, they also vary from plant to plant. This market represents the “last mile” of IT, where the combination of flexible manufacturing processes and the proliferation of automation devices, after decades of diverse technological development, defies standardization. This market provides buyers with many different services with which to accomplish the diverse tasks that are involved in MES/MOM initiatives and that are often absent from IT organizations.

• TCS MES/MOM Implementation Providers
  4.0

  1 Review

Managed mobility services (MMS) comprise the vendor-provided IT and business process services required to plan, procure, provision, activate, ship, manage, secure and support: Mobile devices, Related accessories, Related mobile management systems, Mobile applications. The goal of MMS is to ensure operational and commercial effectiveness for its end users. This includes security of relevant data, maximized device (and consequently user) uptime, visibility and control of the mobile estate, inventory optimization, lower total cost and higher return on investment, and improved end-user experiences.

• TCS Managed Mobility Services
  4.5

  12 Reviews

The managed network services (MNS) market focuses on externally provided, network operations center (NOC) functionality, as well as relevant network and security life cycle services that deliver current and emerging requirements to end users. Gartner defines the MNS market as globally capable providers of remote service management functions for the network and security operations of enterprise networks, including: Managed LAN services (MNS for LAN) Managed WAN services (MNS for WAN) Managed security (MNS for security) functions

• TCS Managed Network Services
  4.6

  37 Reviews

Mobile testing services are different from traditional application testing with additional complexity, such as the testing of multiplatform, networks, multiple operating systems (OSs) as well as different devices. These services are needed to test the function, performance, compatibility and other details of a mobile application, using both manual and automated tests. While the testing this market refers to is that of applications residing on mobile handheld devices, the testing must also take into account the data being gathered or supplied to embedded devices and sensors with the Internet of Things (IoT) becoming more prominent. User experience is key in mobility by creating unique requirements for the testing process. With digital business and customer experience, applications and data are increasingly available and visible to external constituents — especially customers. Thus, quality, reliability, security, and adaptability needed for external use of systems are far beyond internal usage.

• TCS Mobile Application Testing Services
  4.5

  2 Reviews

This market is focused on the full life cycle of Oracle application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the Oracle portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.

• TCS Application Management Services
  4.3

  9 Reviews
• TCS Application Implementation Services
  4.4

  11 Reviews

Gartner defines Oracle Cloud Application (OCA) services as only those services associated with the products under Oracle Cloud Applications, also known as SaaS. This means consultancy, migration, implementation, ongoing services, postimplementation evolution and optimization services. To qualify, each vendor project must have an “anchoring” OCA product from at least one of the following Oracle “Fusion” solutions: - Advertising and customer experience (ACX) - Industry applications (IA) - Enterprise resource planning (ERP; includes the previous EPM applications) - Human capital management (HCM) - Supply chain management (SCM)

• TCS Oracle Cloud Application Services
  4.6

  45 Reviews

Gartner defines the outsourced digital workplace services market as the capabilities required of a provider to deliver consulting, implementation, or support services to end users of technology who utilize end-user devices or applications to conduct business. Services offered in the outsourced digital workplace services (ODWS) market include integrated and ubiquitous digital workplace (DW) services to employees to increase their engagement, productivity and digital dexterity in support of the organization’s digital business strategy.

• TCS Outsourced Digital Workplace Services
  4.3

  131 Reviews

Gartner defines public cloud IT transformation services (PCITS) as services designed to deliver transformational outcomes via the utilization of cloud-native professional and managed services. It includes migration, modernization and the building of new transformational solutions on public hyperscale cloud infrastructure and platform services. Organizations seeking to use public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Oracle Cloud Infrastructure (OCI) and similar platforms engage with providers in this market to realize the greatest transformational benefits. PCITS transforms client applications, workloads and data to the public cloud to achieve their clients’ business outcomes. It makes primary use of cloud-native tools and manages IT operations in the public cloud. It encapsulates cloud management, optimization and modernization to continuously manage reliability, scalability, interoperability and more.

• Tata Consultancy Services (TCS) Public Cloud IT Transformation Services
  4.5

  40 Reviews

R&D (research and development) outsourcing services offer solutions to the organisations' research activities that include component innovations, design, new process innovations, new product innovations, and software design. The objective to outsource R&D is to obtain the required expertise, skills, and equipment that may not necessarily be accessible to businesses. It can increase business sales and profits and save time significantly. R&D outsourcing providers provide customized solutions from designing, prototyping, testing, production to sales to clients across different industries like manufacturing, financial services, energy and utilities, retail and CPG, life sciences, etc.

• TCS Research
  5.0

  1 Review

This market is focused on the full life cycle of SAP application services, spanning project-based implementation and multiyear application management services (AMS). Evaluate service providers for their ability to deliver a comprehensive set of implementation and management services across the SAP portfolio of products for clients worldwide. Comprehensive is defined as follows: • A distinct offering, consistent with common market service offerings as defined by the following: scope of service, delivery structure, intellectual property (IP), roles and responsibilities, service metrics and levels, terms and conditions, and pricing model. • A consolidated set of distinct offerings to address industry-specific demand or cross-industry demand, where the offering is recognized by clients or analysts as an integrated offering.

• TCS Application Management Services
  3.9

  11 Reviews
• TCS Application Implementation Services
  4.0

  15 Reviews

Gartner defines the SAP S/4HANA Application Services as: assessment, implementation and applications management services. Assessment services are discrete, project based services to assess the impact of either a new SAP S/4HANA implementation or a migration from a legacy platform(s) to SAP S/4HANA. These services include consulting and potentially Proof of Concept, and covers the analysis of all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Implementation services are discrete, project-based implementations of SAP S/4HANA applications without ongoing management responsibilities. These services include consulting, development and integration services, and covers all SAP S/4HANA products, applications, databases, analytics, middleware, mobile and other technologies. Management services are ongoing services focused on SAP S/4HANA applications that are provided as part of a multiyear-based agreement and managed against defined quality metrics.

• TCS SAP S/4HANA Application Services, Worldwide
  4.7

  40 Reviews

Workday has two primary product offerings: Financial Management (FM) and Human Capital Management. At this point, Workday has risen to become a leading vendor in this particular sector of the software market. Workday initially released its Financial Management offering in 2008, and often sells it together with HCM. However, market adoption of Workday FM has been much slower than HCM, largely due to the slower takeup of SaaS in the finance domain. Also, to date, the majority of customers have been based in North America, although Workday FM is starting to gain ground in other geographies. This manifests a service provider market that is still in its early stages, compared with HCM services. Workday services are life cycle services provided by third-party service providers, focused on the adoption and support of Workday applications.

• TCS Workday Application Services, Worldwide
  4.0

  1 Review