Gartner defines global WAN services as POP-based services supporting multiregional corporate networks across geographies. These services address enterprise challenges such as changing working practices, accelerating digital and cloud transformations, and improving the agility of enterprise networks. Providers own and operate their own global core networks and sell directly to the client. Services include transport-centric/unmanaged, managed, co-managed, or network as a service via a monthly recurring fixed or usage-based model. Core transport services are often complemented by ancillary services like carrier-based cloud interconnect, managed SD-WAN, SASE or managed dual-vendor SASE with SD-WAN paired with SSE security. Services are measurable and consumable through web-based customer interfaces via portals and programmable APIs.
Gartner defines managed hybrid cloud hosting (MHCH) as a standardized, productized offering that combines a cloud-enabled system infrastructure platform — consisting of a pool of compute, network and storage hardware — with cloud infrastructure framework software to facilitate self-service and rapid provisioning. In addition to offering this service from cloud infrastructure located in its own data center, the provider must offer a choice of using a hyperscale public infrastructure as a service (IaaS) provider or an Asian country-specific, large-scale IaaS provider. The infrastructure platform should be located both in a service provider's data center for the cloud-enabled system infrastructure (CESI) platform and in an Asia country for the public IaaS platform. It also requires the use of a standardized deployment across all service provider customers and leverages a single codebase.
The managed network services (MNS) market focuses on externally provided, network operations center (NOC) functionality, as well as relevant network and security life cycle services that deliver current and emerging requirements to end users. Gartner defines the MNS market as globally capable MNS providers of service management functions for the network and security operations of enterprise networks for three MNS offerings: Managed LAN services (MNS for LAN) Managed WAN services (MNS for WAN) Managed security (MNS for security) functions
MSSs provide organizations with a variety of management and operational services specific to security technologies and business outcomes for security. Capabilities include security monitoring, detection and response, exposure assessment and management as well as security consulting and security technology implementation. MSSs are delivered in a variety of modes, in the providers’ cloud infrastructure, as consultative engagements or through staff augmentation and on-premises. MSS providers offer a variety of different engagement models. These include heavily customized and consultancy-led models and commoditized technology management-driven experiences.
Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides the following core capabilities: 1) Telephony 2) Meetings 3) Messaging 4) Software apps 5) APIs 6) Adjacent services