Gartner defines last-mile delivery (LMD) technology solutions as specialized, customer-centric transportation management solutions that focus on managing the delivery process by which a consumer receives the products they order online. These solutions provide capabilities for routing deliveries to consumer homes, extending the delivery service capabilities offered to support options like ship from store, curbside and returns. LMD supports internal and external fleets, providing access to carrier networks for non-asset-based shippers. They also provide customer-engagement capabilities, providing a digitized experience to a shipper’s customer that allows end consumers to route, book, track and communicate changes to their shipments through a digital channel.