Uniphore is present in 3 markets with 4 products. Uniphore has 34 reviews with an overall average rating of 4.9.
Conversational AI Platforms
Gartner defines conversational AI platforms (CAIPs) as SaaS products that primarily enable the development of applications simulating human conversation across multiple channels and media. CAIPs leverage composite AI, including generative AI (GenAI) and natural language technologies. Conversations can use a mix of modalities such as text, voice and visual content. To support the building of conversational applications, platforms provide extensive coding options, from pro-code to no-code. Application areas include chatbots, virtual assistants (VAs) and conversational AI (CAI) agents. CAIPs are used to create, deploy and manage AI-driven conversational interfaces. These platforms enable businesses to develop VAs and conversational AI Agents that facilitate both customer-facing and internal interactions through pro-code/low-code/no-code tools. CAIPs empower businesses to centralize and democratize the development and management of multiple, diverse CAI initiatives, leading to more cohesive and efficient operations. The blend of capabilities provided by CAIPs is distinctive compared to those offered by other CAI solutions, such as targeted extensions for CAI found in other enterprise applications (e.g., CRM systems, contact center platforms) or stand-alone GenAI-native apps. In comparison, CAIPs are a better fit for strategic and scalable enterprise-grade CAI adoption.
Uniphore has 1 product in Conversational AI Platforms market
Customer Data Platforms
Gartner defines customer data platforms (CDPs) as software applications that support marketing and customer experience use cases by unifying a company’s customer data from marketing and other channels. CDPs optimize the timing and targeting of messages, offers and customer engagement activities, and enable the analysis of individual-level customer behavior over time.
Uniphore has 2 products in Customer Data Platforms market
Emotion AI
Emotion AI, also known as Affective AI, refers to the area of artificial intelligence where systems are designed to recognize, interpret, process and simulate human emotions. The goal is to allow machines to understand and respond to human emotions in a way that feels more intuitive and human-like. The techniques used in Emotion AI include facial expression analysis, voice tone analysis, physiological measurement (e.g., heart rate variability), and natural language processing. Integration with other systems like CRM and virtual assistants also facilitates emotionally-aware interactions. Using these various techniques to analyze emotions in real time has spawned new use cases for customer experience enhancements, employee wellness and many other areas, including entertainment, healthcare, automotive, retail and advertising and education.
Uniphore has 1 product in Emotion AI market