Insurance Claims Management system is a software application that helps insurance companies manage and evaluate claims from their customers. It helps in organizing, tracking and processing claims more efficiently, reducing manual work and improving overall productivity. The key features include investigating submitted claims by capturing relevant details like medical reports, repair estimates and settling by issuing payments to claimants. It uses a workflow engine to route claims between users based on the claim categorization and assignment rules set up and then generate reports to help with analysis and decision making. By implementing claims management system, insurance companies can reduce claims management costs, reduce fraudulent claims and enhance customer experience.