Browse WalkMe Reviews

Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding

• Workforce Engagement Management product from Walkme (Legacy)
  4.9

  12 Reviews

Gartner defines a digital adoption platform (DAP) as one that overlays internal applications (e.g., CRM, HR, ERP) and customer-facing applications and portals with in-application guided learning, simulations, analytics, hinting and nudging for users to drive adoption, proficiency and engagement. It also supports digital transformation by streamlining and accelerating how employees or customers learn and engage with technologies. It provides consistent experiences that help users complete work efficiently across multiple applications. It uses analytics that drive actionable insights to improve experience and streamline work, boosting the application’s ROI. Digital adoption platforms are used to help organizations decrease digital friction for employees and increase technology adoption, engagement and proficiency. They are also used externally to help customers adopt and engage with their software or portal. Example use cases for providing contextualized help include: Onboarding; Organizational change management including business process, application UI and new application features; Complicated tasks; Infrequent tasks; New feature adoption; Knowledge management links that provide additional information to aid in completing a step in a process.

• WalkMe Digital Adoption Platform
  4.6

  108 Reviews