Whale Cloud is present in 5 markets with 9 products. Whale Cloud has 26 reviews with an overall average rating of 4.2.
AI Offerings in CSP Network Operations
Gartner defines the market of AI in communications service provider (CSP) network operations as commercial off-the-shelf (COTS) products with offerings in the form of capabilities embedded in CSP-specific operational technology (OT) applications or industry-agnostic horizontal applications. These products enable AI/ML-based network operations in CSPs. AI in CSP network operations helps CSPs to increase their network efficiency and performance, while reducing costs. CSPs are also evaluating use of AI in network operations to manage their energy consumption.
Whale Cloud has 1 product in AI Offerings in CSP Network Operations market
AI in CSP Customer and Business Operations
Gartner defines the market of AI in communications service provider (CSP) customer and business operations as commercial off-the-shelf (COTS) products. They are either capabilities embedded in CSP-specific operational technology (OT) applications (such as channels, CRM and other business support system [BSS] applications) or industry-agnostic horizontal applications delivering AI/machine learning (ML)-based customer and business operations in CSPs. CSP customer and business operations refer to marketing, sales, customer acquisition, customer journey, billing and revenue management, revenue assurance, and related risk management. The scope of AI products covers data readiness, life cycle management of algorithms and their application to CSP customer and business operations. AI in CSP customer and business operations helps CSPs utilize AI/ML to generate insights and automate business processes across a wide range of customer and business operations areas. These areas include marketing, sales, configure-price-quote (CPQ), order management, product management, billing and revenue management, customer journey and care, revenue assurance, and fraud/risk management. An example can be intelligent chatbots utilizing natural language processing for customer interaction use cases to automate call center operations. These products assist with insights and automation and help CSPs manage the life cycle of AI/ML algorithms, gradually enabling ModelOps/AIOps.
Whale Cloud has 2 products in AI in CSP Customer and Business Operations market
CSP Customer Management and Experience Solutions
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions often work together with revenue management and monetization solutions as part of a complete BSS stack.
Whale Cloud has 1 product in CSP Customer Management and Experience Solutions market
Customer Relationship Management - Others
Reviews for 'Customer Relationship Management - Others'
Whale Cloud has 1 product in Customer Relationship Management - Others market
Operations Support Systems
An operational support system (OSS) is a set of programs that help a company in monitoring, controlling, analyzing and managing a computer network. OSS software is specifically dedicated to communications service providers and mainly used for supporting network planning, network provisioning, service fulfillment, and service assurance from a common core of service and resource management. Other functionality includes embedded analytics, correlation and aggregation, reporting, product life cycle management, multichannel support, resource and asset planning. OSS data is of strategic importance to measure the impact of operational technical processes on customer and business goals.
Whale Cloud has 4 products in Operations Support Systems market
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