When I Work is present in 2 markets with 2 products. When I Work has 136 reviews with an overall average rating of 4.5.
Contact Center Workforce Engagement Management
Workforce engagement management (WEM) software is a collection of technologies that help manage the customer service workforce to ensure a high level of operational performance while elevating employee well-being, discretionary effort and satisfaction. The core capabilities of WEM products include: • Evaluation and improvement • Time management • Metrics and recognition (that is, performance management) • Assistance and task management • Voice of the employee (VoE) feedback • Recruitment and onboarding
When I Work has 1 product in Contact Center Workforce Engagement Management market
Workforce Management Applications
WFM is a solution comprising software, services and (often) hardware that helps organizations manage the operational deployment of their workers. In most cases, WFM is deployed for hourly paid/blue-collar employees. The deployment of WFM for both hourly and salaried workers can be justified primarily in the following cases: The organization wants both salaried and hourly workers to use the same absence management and/or access control system. To capture the overtime of salaried workers and use that data to calculate gross pay. When salaried workers are scheduled to work dynamic shifts, rather than set “office” hours. When salaried workers must allocate and track their time to projects or tasks and a WFM system is already in use.
When I Work has 1 product in Workforce Management Applications market